Service Designer, Temporary

Aviso:

At Aviso we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization we are committed to leadership innovation partnership responsibility and community. Working with talented and energetic professionals who exemplify our values every day you will quickly notice that our people and dynamic oneaviso culture sets us apart. If you are looking for interesting and challenging work at a company committed to its people find out more about what Aviso has to offer at .

The Opportunity:

Were looking to fill an opening for a Service Designer to join our Experience team for 12 months.

Reporting to the Director Service Design the Service Designer is responsible for managing two customer journeys for one of Avisos lines of businesses. You are an influential storyteller who will work collaboratively across the organization to get buy-in on strategic changes and initiatives that will improve employee and customer experiences. You understand the business value of being customer-centric and apply design methodologies to identify problems build empathy and explore future state experiences.

Who you are:

• Service You put your clients needs first. You advocate service excellence and work to deliver client-centric solutions and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution You are committed to achieving your goals and to succeed. This includes focusing on getting things done as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration build trust and inclusion and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Act as the primary consultant for all Service Design initiatives for two product delivery squads participating in problem definition product planning and management of two key client journeys for that line of business
• Lead end-to-end research initiatives to assess current state front and back-end experiences: coordinate participants design research plans facilitate sessions analyze and triangulate data define problems and identify actionable insights
• Present research findings and insights to all levels of stakeholders in the form of design artifacts such as personas ecosystem maps summary videos experience maps and service blueprints
• Lead a cross-functional team of SMEs and decision-makers through the design exploration of future state recommendations: facilitate ideation and prioritization sessions prototype and validate proof of concepts and inform business planning of potential CX initiatives
• Contribute to optimizing service design operations (data repositories participant management templates and tools) pro-actively trying new and better ways of doing things.
• Play a key role in increasing customer centricity and design maturity across the organization
• Provide research and design subject matter expertise to other internal departments and external partners as required

Your experience and skills:

• 5 7 years of experience in a Service Design User Research Design Strategy or a similar field
• A Bachelors degree in Design Human Computer Interaction Human Factors Psychology or a related area is required. Graduate degree is preferred
• Subject matter expertise in user-centered design design thinking and service design is required
• Implementation of fundamental service design methods such as in-depth interviews contextual inquiries diary studies job shadows workshops and concept testing with a portfolio of case studies as proof
• Proficient with various design and research tools (e.g. TheyDo Dovetail UserTesting Trend Watching Figma Miro Dscout)
• Proven experience discovering synthesizing and socializing actionable insights that have influenced business decisions and product roadmaps
• Strong consulting storytelling and presentation skills
• Strong collaboration influencing and stakeholder management at all levels including leadership
• Self-motivated highly-organized and confident working in a complex and dynamic organization
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Experience in the financial or wealth management industry is a plus

Why Aviso

At Aviso you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Your Information

By submitting your application you consent to the collection use and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws including thePersonal Information Protection and Electronic Documents Act (PIPEDA)and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

No recruiters or agencies please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry with approximately $145 billion in total assets under administration and management and over 1000 employees. Were building a comprehensive technology-enabled client-centric wealth services ecosystem. Our clients include our partners advisors and investors. Were a trusted partner for nearly all credit unions across Canada in addition to a wide range of portfolio managers investment dealers insurance and trust companies and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager NEI Investments specializes in investing responsibly. Our online brokerage Qtrade Direct Investing empowers self-directed investors and our fully automated investing service Qtrade Guided Portfolios serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto Vancouver Montreal and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals Co-operators/CUMIS and Desjardins. Were proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented energetic professionals who live their values every day and belonging to an organization dedicated to your success and career development. If youre looking for interesting and challenging work at a company committed to its people apply to join our team.

Salary

This position is posted with an expected salary range of $60 - $65 CAD per hour. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Required Experience:

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