Chief Operating Officer (COO)

We are seeking an experienced Chief Operating Officer (COO) to lead and oversee the end-to-end operations of a licensed International Money Transfer business.

The COO will be responsible for transaction operations regulatory execution treasury and liquidity oversight partner management and operational scalability across remittance corridors.

This is the most senior operational leadership role within the company and is critical to business continuity regulatory standing and customer trust.

Key Responsibilities

1. Operations & Transaction Management
   

• Oversee end-to-end remittance operations: collections FX conversion settlements and payouts
  

• Ensure timely and accurate transaction processing in line with SLAs
  

• Own reconciliation dispute resolution exceptions and chargeback management
  

1. Compliance & Regulatory Execution
   

• Work closely with the Compliance & AML/KYC team to ensure adherence to CBN NFIU and FATF requirements
  

• Ensure readiness for regulatory audits examinations and partner reviews
  

• Implement and enforce internal controls SOPs and risk mitigation frameworks
  

1. Treasury & Liquidity Oversight
   

• Manage prefunding and liquidity across remittance corridors
  

• Coordinate FX execution and rate management with banks and treasury partners
  

• Ensure uninterrupted payout availability
  

1. Partner & Stakeholder Management
   

• Manage relationships with Authorized Dealer Banks PSPs wallets and payout partners
  

• Monitor partner performance and enforce operational SLAs
  

• Represent the company in operational engagements with regulators and partners
  

1. Team & Process Leadership
   

• Build and manage operations settlements and customer support teams
  

• Design scalable processes and workflows as volumes grow
  

• Drive operational efficiency and automation
  

1. Reporting & Governance
   

• Track and report key KPIs (success rates settlement timelines liquidity status)
  

• Provide regular operational updates to the CEO and Board
  

Requirements

• 710 years experience in fintech payments banking operations or remittance/FX
  
• Strong understanding of IMTO operations payment systems and FX settlement flows
  
• Proven experience managing high-volume compliance-driven operations
  
• Experience working with regulators banks and PSPs
  
• Strong leadership execution and risk management skills
  

Added Advantage

• Prior experience in an IMTO PSP switching company or large fintech
  
• Background in operations treasury or settlement management
  

Benefits

• Foundational executive role in a licensed IMTO
  
• Direct impact on regulatory success and operational scale
  
• Opportunity to build systems controls and teams from the ground up
  
• Competitive compensation with performance-based incentives