Desktop Support Technician

Virginia Beach, VA - USA

Monthly Salary: $ 40 - 50

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Desktop Support Technician

Contract Duration: 12 months

Work Location: Virginia Beach

Employment: Onsite (100%)

About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and Contract roles plus internal full-time positions.

Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.

This role is a critical component of the IT support team responsible for delivering high-quality customer-focused technical assistance to end users through telephonic support. The position ensures the reliability security and efficiency of Windows-based systems hardware and software across the organization. By maintaining Active Directory managing user access supporting communications infrastructure and adhering to compliance standards the incumbent plays a key role in sustaining operational continuity. The individual will also contribute to system upgrades procurement recommendations and user training ensuring technology resources are aligned with business needs. This position requires a blend of technical expertise strong communication skills and a commitment to service excellence.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone delivering empathetic and efficient resolution of issues.
Diagnose troubleshoot and resolve hardware software and application problems to minimize downtime.
Maintain upgrade and replace Windows-based systems peripherals and related hardware/software.
Administer MS Office 365 and Windows Active Directory user accounts permissions and group memberships.
Support user account management for client-specific applications including password resets and access rights.
Install relocate and troubleshoot communications equipment and network connectivity issues.
Monitor system performance document service activities and prepare technical reports and service records.
Ensure compliance with industry standards and regulatory requirements in all technical tasks.
Participate in the procurement deployment and testing of new IT equipment and software.
Maintain security controls over software and systems to protect organizational data.
Deliver training sessions presentations and briefings to enhance user proficiency and system adoption.

Qualifications:

Proven experience in telephonic technical support with strong communication and empathy skills.
Hands-on experience in troubleshooting and maintaining Windows-based systems hardware and peripherals.
Experience with MS Office 365 administration and Windows Active Directory management.
Familiarity with ticketing systems preferably ServiceNow.
Knowledge of network and communications equipment including installation and basic troubleshooting.
Ability to prepare technical documentation reports and service records.
Understanding of IT compliance regulatory standards and security best practices.
Experience in hardware/software deployment upgrades and lifecycle management.
Strong organizational and time management skills with a focus on user satisfaction.

Certifications:

CompTIA A Network Security Microsoft MS-900 Fundamentals and any other relevant IT certifications.

Position Title: Desktop Support TechnicianContract Duration: 12 monthsWork Location: Virginia BeachEmployment: Onsite (100%)About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing ...