Desktop Support User 6766-1

Stamford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Desktop Support User

Location: Stamford CT

Employment Type: 6 months Contract

Position Type: Onsite

Pay Range: $35 to $40/hr.

Top 3 skills:

Support for Desktop Win 11 and Voice-related issues General IT guidance

Job Responsibilities:

On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
Walk-up phone and email support with no appointment needed.
Full incident resolution related to Local Services.
Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
General IT guidance and support for user devices.
Management of local consigned hardware stock for break-fix and service requests.
Logging of Incidents or Service Requests on behalf of users when required.
Completion of Service Requests that can be resolved directly on-site.
Implementing small service improvements based on recurring user feedback.
Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.