Senior Engineering Manager Voice
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the 2020 we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola Swiggy Zerodha Whitehat Jr Practo Flipkart GoJek etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.
Role Overview
As a Senior Engineering Manager Voice you will own the engineering charter for Exotels large-scale real-time voice and telephony platforms. This is a people leadership role with strong ownership of reliability scalability and delivery for mission-critical voice systems.
You will work closely with Product Infra and SRE teams to ensure carrier-grade uptime and performance across Exotels voice stack.
Key Responsibilities
Engineering & Delivery
Own the engineering roadmap for voice platforms aligned with product goals
Translate roadmap into execution plans and deliver high-quality systems
Drive Agile execution sprint planning and delivery predictability
Track engineering health metrics (availability incidents latency defects)
Voice Platform Ownership
Own architecture and design of large-scale voice systems
Review code system design test strategies and deployments
Drive high availability fault tolerance and incident readiness
Partner with Infra/SRE on capacity planning and production stability
People Leadership
Hire mentor and grow backend/platform engineers
Own performance management feedback and career development
Build a strong ownership culture (you build it you own it)
Stakeholder Management
Work closely with Product CX Infra and Engineering leaders
Communicate progress risks and trade-offs clearly
Represent engineering decisions with business context
What Were Looking For
Must Have
12 years of engineering experience (BTech/MTech or equivalent)
3 years managing backend/platform engineering teams
Strong hands-on experience with Golang and/or PHP
Exposure to AWS
Experience building high-scale real-time distributed systems
Ownership of production systems with strict uptime SLAs
Experience delivering complex systems using Agile methodologies
Strong Plus
Experience with voice/telephony platforms CPaaS or real-time communication systems
Exposure to Kafka Redis PostgreSQL and distributed data stores
Experience with enterprise systems (contact centre CRM middleware)
Prior ownership of reliability incidents and SLAs
Required Experience:
Manager
Key Skills
- Data Center Experience
- ArcGIS
- Cloud Infrastructure
- Construction Estimating
- Go
- Mathcad
- React
- Redux
- AWS
- Software Development
- Auto Estimating
- Distributed Systems
