Senior Staff Systems Engineer
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. We are guided by principles that shape how we think build and execute including deep customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in small highly skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments value collaboration and approach every challenge with a Day 1 mindset. With hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid iteration and the challenge of building in a high-growth startup this is more than a roleits a journey.
We are seeking a Senior Staff Systems Engineer to drive the architectural vision for our GenerativeAgent this role you will design and build a highly scalable multi-agent platform that powers real-time voice and text customer service experiences across a wide range of industries.
As a Senior Staff Engineer you will set long-term system direction tackle the organizations most complex technical challenges and partner closely with engineering product security and operations leaders. You will ensure our systems are resilient scalable and tightly aligned with both customer needs and business goals while maintaining a strong hands-on presence and broad organizational impact.
What youll do
- Act as a technical authority and advisor across multiple engineering teams
- Develop and drive alignment on system design technical roadmaps and best practices
- Design and implement a scalable multi-tenant deployment architecture that supports easy configuration of agents and business workflows for various customers
- Define the communication state management and orchestration patterns for multi-agent systems
- Mentor senior engineers and help raise the bar on systems thinking across the organization
- Own and define system-level SLOs/SLIs for high-traffic real-time voice and text services focusing on latency cost-efficiency and fault tolerance across the ecosystem
- Identify systemic risks and proactively design mitigation strategies
- Partner with Security and Compliance teams to ensure systems meet regulatory and security requirements
- Lead post-incident analysis and drive systemic improvements
- Partner with Product Customer Engineering SRE and TPMs to translate business requirements into system designs
- Work with Research to evaluate and productionize cutting-edge ideas in the ML space
- Drive complex initiatives that span multiple quarters and involve multiple teams
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Technical Leadership & Influence
Reliability Scalability & Security
Cross-Functional Collaboration
What youll need
- 10 years of experience building large-scale production systems
- Mastery in at least one cloud platform (AWS GCP Azure)
- Expertise with container orchestration (Kubernetes)
- Expertise with Python and/or Golang
- Excellent communication consensus-building strategic thinking and mentorship abilities
- Distributed systems design patterns (e.g. service mesh event-driven architecture microservices)
- Reliability engineering principles
- System performance and capacity planning
- Ability to lead through influence rather than authority
Deep understanding of:
What wed like to see
- Expertise with the LLM development lifecycle (e.g. fine-tuning RAG deployment evaluation monitoring & feedback)
- Strong track record of building multi-agent systems at scale
- Experience with security compliance and data privacy requirements (e.g. HIPAA SOC 2)
$240000 - $265000 a year
The compensation includes salary plus performance bonus. The actual salary may be different depending upon non-discriminatory factors such as qualifications experience and other factors permitted by law.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
Key Skills
- Computer Science
- Docker
- Kubernetes
- Python
- VMware
- C/C++
- Go
- System Architecture
- gRPC
- OS Kernels
- Perl
- Distributed Systems
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
