IT Field Engineer
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position Summary
Thisis anon-sitepositionresponsible for providing superior customer service and quality technical support for internal employeesandexternal collaborative business partners. The ITFEwill work as apart of ateamtosupport employeeslocatedat a large construction jobsite in theBurlington TXarea.
Responsibilities
- Interacts in-person via telephone email IM and web interface toassistusers.
- Analyzes prioritizes troubleshoots and resolvestechnical issues including employee laptops and mobility devices ina timelyfashionin accordance withSLAs and OLAs.
- Installsandmaintainssoftware/equipment/networks atthe jobsite.
- Responsible for creation tracking and resolving incidents and tasks inSolarWinds/Samanage.
- Records tracks and audits equipment using the established asset management system (Samanage) and processes including asset recovery atthejobsite.
- Responsible formaintainingcompany security through established tools.
- Responsible for implementing rollouts for company technology that mayimpactthe jobsite.
- Follows ITIL processes for incident and problem management.
- Provides IT training duringonboardingandprovisionsassets following established best practices.
- Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
- Takes initiative to work with othercross-functionalIT team members to improve the quality of service.
- Remains current oninformationtechnology especially mobility solutions for business needs.
- Works withjobsiteteam to design and implement infrastructure according tocompany standards.
- Liaison with projectteam membersto plan for jobsite IT needs during project lifecycle.
- Determines recommendsprocuresand executesproducts or servicesthatbest fit therequestersneeds within DPRlarge projectstandards.
- Implementsand followslarge projectjobsite standardization practices.
- Workswith service providersand trade partnersto install and implement jobsitetechnologies.
- Responsible for mobilization and demobilization of ITequipment atfield offices and other remote areas across projectsite.
- Ensuresquality customer service bymaintainingownership of jobsite escalated issues until resolved including communication and root cause analysis.
- Flexibility toidentifyand self-scheduleafterhoursor weekend work when needed.
- Troubleshootsvarious technicalissuesas level 1 level2or level 3 support.
- Coordinate and trackIT project deadlines and tasks.
Position Requirements
Skills
- Excellent organizationalinterpersonal time-managementskills
- Technically skilled in networking CiscoMerakihardware(MX Router Switch VPN) Networking Protocols (TCP/IPDHCP FTP/SFTP HTTPS)
- Able to support video conferencing and scheduling hardware/software
- Experience supporting Dell/Lenovo/Microsoft workstations and peripherals
- Able to support Mobile devices (iOS/Android)
- Skilled in MicrosoftOffice 365 and supporting diverse applications
- Ability to react quickly and efficiently to high pressure situations
- Expert in troubleshooting and root cause analysis
- Team player accepts & seeks feedback
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employeescustomersand suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- Experience with project tracking a plus
- Experience with Meraki a plus
- Experience with Microsoft Teamsa plus
- Experience with Poly VC / VOIP a plus
- Experience with Microsoft Intune a plus
- Experience withMicrosoftAutopilota plus.
- Experience with fiber optic technology
- Experience with low voltage
Education
- AA degreein Computer Science or related fieldpreferredor equivalentrelatedworkexperience
- ITIL Foundation certification preferred
- CompTIA A and Networkpreferred
- CCNA or MCSA certifications a plus
- ECMS (Meraki) a plus
Experience
- 3yearsexperienceinTechnical Support role
- 1 year experience ina Field Support role
- AEC industry experience a plus
Work Conditions
- On-siteposition. Noremote or hybridoption.
- Primarily based in thegreater Burlingtonarea atalocalconstructionsite.
- PPE may berequired(DPR provided)
- Dusty conditions exist as a natural part of the job site.
- This position ishourly. Overtime by approval only.
- 40 hoursa week
- Ability tolift 50 lbs.
DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.
Explore our open opportunities at Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We Exist to Build Great Things.® We are a self-performing general contractor focused on highly complex and technical projects.
