Reservations Sales Agent
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Job Location:
Sydney Olympic Park - Australia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the reservations manager as a Reservations Sales Agent youll be the first point of contact for guests handling all reservation inquiries promptly and professionally while maximizing revenue through effective upselling. Youll deliver passionate and knowledgeable service ensuring every interaction is friendly and personalised. Youll manage guest details in the PMS system confirm bookings and maintain clear communication across departments to fulfill special requests. Familiarity with our reservations system rate structures and property features will help you optimise occupancy and meet targets. Youll also stay informed on promotions maintain strong product knowledge and actively promote the Accor Loyalty this role youll represent our brand standards by answering calls efficiently sharing sales leads and creating seamless experiences for both internal and external guests.
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience required preferably in a Hotel environment
- Strong knowledge of hotel systems such as OPERA
- Competent verbal and written communication skills
- Proven ability to deliver exceptional service and build rapport with guests over the phone
- Experience providing prompt and efficient service including upselling
- Flexible working a variety of shifts including some weekends and public holidays.
- Have full working rights in Australia
Additional Information :
Why Join Us
- Be part of a collaborative multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits discounts and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydneys most exciting hospitality precincts.
Remote Work :
No
Employment Type :
Casual
Key Skills
- Corrosion Inspection
- Correspondent
- Data Entry Operation
- Elevator Maintenance
- AC Maintenance
- Jboss
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
