Business Analyst Business Technology

• Business Analyst Business Technology role working within the Safety team
• Working on challenging and exciting initiatives
• Full-time permanent position with Staff Travel Benefit from Day 1!

At Qantas we represent Australia to the world. Our diverse country is known for its unique spirit mateship and a can-do attitude. Together were strong and resilient and we work hard to make sure were always at our best. 

Were seeking a Business Analyst Business Technology to join our Safety team and contribute to challenging high-impact initiatives that make a real difference. This role offers the opportunity to work on exciting projects that enhance safety and operational excellence across the organisation. 

About the Role

As a Senior Business Technology Business Analyst you will provide specialised advice and analysis to address operational and functional challenges. Acting as a key interface between technology and business stakeholders youll design develop and implement solutions that meet business needs. You may work across multiple work streams and will be responsible for scoping and mapping integration with other business systems.

Key responsibilities of this role will include:

• Deliver technology projects in line with agreed frameworks ensuring end-to-end ownership and hands-on technical implementation of solutions.
• Perform system maintenance upgrades and enhancements to ensure optimal performance and compliance of safety technology applications.
• Provide ongoing technical support for implemented solutions including troubleshooting and resolving issues in collaboration with service providers and managed services.
• Gather and document technical requirements and specifications from business units including high-level and detailed requirements for SaaS applications tools and systems.
• Analyse and identify root causes of escalated incidents and problems ensuring timely resolution to customer satisfaction.
• Consult with business stakeholders to understand IT inputs required to achieve objectives and contribute to IT strategic plans and roadmaps.
• Conduct complex business process analysis and develop effective solutions.
• Build strong relationships to drive business benefits and support change initiatives.
• Plan and manage implementation activities including change management and user adoption.
• Maintain accurate documentation and ensure updates are communicated effectively.
• Ensure full compliance with established service standards cyber security protocols and Group management system policies.
• Perform daily operational tasks including system health checks monitoring integrations managing user access requests and coordinating periodic system maintenance activities.
• Establish refine and consistently follow developer checklists to ensure high-quality code and support long-term application maintainability.
• Proactively engage with external vendors to drive effective collaboration and ensure successful delivery of services

You will bring:

• Minimum 5 years professional experience in relevant IT area
• Demonstrated Business Analysis skills and experience in a large and complex organisation  
• Proven experience with relevant technologies methods and standards
• Strong technical documentation skills and ability to translate requirements and specifications effectively
• Excellent written and oral communication skill

Highly regarded experience for this role:

• Have worked with Safety related SaaS Product such as Intelex Solve Injury HSI Bowtie XP
• Experience with the Microsoft Power platform including Power BI Power Automate and PowerApps

Why Qantas 

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.

• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an Equal Opportunity Employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people from every other kind of background to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Applications will close by the 28th Jan 2026

Remote Work :

No

Employment Type :

Full-time