Event Services Manager

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

ROLE SUMMARY

Join our team as an Event Service Manager and become one of the authors of our story. As the Event Service Manager you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

KEY RESPONSIBILITIES

Complete review and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups.
Offer upgrade options to the guest collect the contracted deposit(s) and obtain their clients signature(s) on the BEOs.
Communicate group details and changes to all hotel departments. Communicate the clients needs and activities to ensure customers expectations are met.
In collaboration with the GM and DOS conduct pre-convention meetings with guest and hotel staff as needed to ensure each event is positioned to meet the guests expectations and post-convention meetings to gather feedback to recognize key associates understand where improvements might be needed and to inform the guest that they will be receiving a satisfaction survey.
Monitor guest room block and blocked event space to ensure the group is meeting their contractual conjunction with the Group Reservations Coordinator initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
Communicate with the guest if there is a risk of attrition charges due to low pickup.
Oversee and administer the payment process in conjunction with finance to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests payment as stipulated in the sales contract.
Maintain booking activities in Delphi to include documenting accurate communication between the guest hotel staff and the accounting department.
Assist the Director of Sales and Director of Events with sales duties as needed including but not limited to site tours selling catering events etc.
In conjunction with the Group Reservation Agent ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system set up billing and routing in the brand system follow up with client on rooming lists and enter the names in the PMS submit commission payments through the brand commission processing system review group no shows and work with the front office to determine appropriate next steps review VIP group reservations and confirm they are blocked in the correct room types.
Active participation in BEO and Resume meetings creating excitement around the upcoming groups and providing clarification on all questions
Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event.
Foster a strong relationship with the operations teams
Any and all other duties as required

Qualifications :

REQUIRED QUALIFICATIONS

Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services Banquet Group Sales or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Prior experience with the Group and/or Social Event market segments
Bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major
Experience at a luxury hospitality property

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @Auberge and #AlwaysAuberge.

4100 Red River Holdings LLC is an Equal Opportunity Employer M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

Employment Type :

Full-time

ROLE SUMMARYJoin our team as an Event Service Manager and become one of the authors of our story. As the Event Service Manager you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that ma...

ROLE SUMMARY

KEY RESPONSIBILITIES

Complete review and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups.
Offer upgrade options to the guest collect the contracted deposit(s) and obtain their clients signature(s) on the BEOs.
Communicate group details and changes to all hotel departments. Communicate the clients needs and activities to ensure customers expectations are met.
In collaboration with the GM and DOS conduct pre-convention meetings with guest and hotel staff as needed to ensure each event is positioned to meet the guests expectations and post-convention meetings to gather feedback to recognize key associates understand where improvements might be needed and to inform the guest that they will be receiving a satisfaction survey.
Monitor guest room block and blocked event space to ensure the group is meeting their contractual conjunction with the Group Reservations Coordinator initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
Communicate with the guest if there is a risk of attrition charges due to low pickup.
Oversee and administer the payment process in conjunction with finance to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests payment as stipulated in the sales contract.
Maintain booking activities in Delphi to include documenting accurate communication between the guest hotel staff and the accounting department.
Assist the Director of Sales and Director of Events with sales duties as needed including but not limited to site tours selling catering events etc.
In conjunction with the Group Reservation Agent ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system set up billing and routing in the brand system follow up with client on rooming lists and enter the names in the PMS submit commission payments through the brand commission processing system review group no shows and work with the front office to determine appropriate next steps review VIP group reservations and confirm they are blocked in the correct room types.
Active participation in BEO and Resume meetings creating excitement around the upcoming groups and providing clarification on all questions
Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event.
Foster a strong relationship with the operations teams
Any and all other duties as required

Qualifications :

REQUIRED QUALIFICATIONS

Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services Banquet Group Sales or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Prior experience with the Group and/or Social Event market segments
Bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major
Experience at a luxury hospitality property

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Marketing
Catering
Organizational skills
Hospitality Experience
Management Experience
HubSpot
Event Planning
Events Management
Project Management
Event Marketing
Leadership Experience
negotiation

Apply Now

About Company

Auberge Resorts

Become one of the authors of our story. Join our team as a Receiving Agent at Susurros del Corazón in Punta de Mita Mexico, reporting to the Purchasing Manager. Your main responsibility will be to ensure that the products/merchandise received meet the quality standards required by the ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click