Donzia Manager

Donzia Manager

SUMMARY

Is responsible for overall direction coordination and evaluation of Donzia. Selling lines of merchandise in specialized departments by performing the following duties personally or through subordinate supervisors; coordinating and planning to safeguard all aspects of the operations are ran effectively and efficiently which will ensure a return in maximum profitability for the Shoshone-Bannock Casino Hotel and Event Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reports directly to the Hotel Executive Director regarding matters and issues of concern to Donzia. Formulates pricing policies for sale of merchandise or implements policies set forth by the Hotel Executive Director.
• Coordinates activities of non-merchandising departments such as purchasing accounting and marketing to obtain optimum efficiency of operations with minimum costs to maximize profits.
• Responsible for interviewing and hiring; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Plans and implements goals objectives and policies for operation position requirements and duties scope of operations and pricing of products & services.
• Will follow personnel policy and procedures supplemental operations procedures (SOPs) customer personnel and community relations procedures.
• Addresses and/or responds to problems and situations that occur at all hours of the day or night it is the Managers duty to ensure the safe and effective operation of the Donzia Gift Shop.
• Processes inventory to include updating items with the inventory software verifying and maintaining accurate prices maintaining stock levels and balances. Conducts random inventory audits as well as physical inventory count.
• Will adapt to business changes as they occur this includes the understanding of the economics of the seasonal highs and lows for product purchasing employee scheduling business operation and customer relations.
• Will advise the Hotel Executive Director of contracts to be negotiated with suppliers and vendors of merchandise or with other establishments providing security maintenance or cleaning services.
• Responsible for training and providing direction to employees regarding merchandise promoting sales and services to obtain optimum efficiency of operations.
• Will operate and train staff on all internal SOPs facility equipment such as software POS systems ordering and inventory devices etc.
• Reviews operating and financial statements along with departmental sales records merchandising activities additional sales promotion clearance sales or other sales procedures (tum-over merchandise).
• Prepare work schedules and assign employees to specific duties.
• Adheres to and enforces the Shoshone-Bannock Casino Hotel Personnel Policy & Procedure Manual laws resolutions and ordinances.
• The Manager needs the ability to achieve profitability and merchandising objectives.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS REPORTS DOCUMENTS CONVERSATIONS ETC. A breach of confidentiality will be subject to appropriate disciplinary action up to and including termination from employment.
• Responsible for practicing safe work habits in the performance of the job.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.

QUALIFICATION REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL QUALIFICATIONS:

• Candidate must be a motivated self-starter.
• Strong attention to detail the ability to multitask and must possess strong communication skills.
• Demonstrated ability to interact positively professionally and effectively with guests internal and external clients vendors etc. Heavy customer service experience in a fast-paced environment required.
• Strong organizational skills required.
• Excellent problem resolution skills required.
• Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks including evenings weekends and holidays.
• Must maintain excellent attendance standards.
• Excellent verbal written and interpersonal communication skills.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED is required with a minimum of four (4) years work experience in retail management or a similar field is required. (G14)
• A Marketing and Management degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of successful education and experience in a retail business (G15).

CERTIFICATES LICENSE AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma GED Degree and Certificates).
• Must be able to obtain and maintain in good standing a Drivers License and qualify for Fleet Management coverage on company vehicles.

SUPERVISORY RESPONSIBILITIES

Directly supervises Team Members under their supervision during shifts.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Gaming. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization. Ability to effectively present information respond to questions from groups of managers clients customers and the public.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to perform these operations using units of American money and weight measurement volume and distance.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person while on the phone while using intercom/microphone and in writing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position the employee is regularly required to talk and listen. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours) walk sit and use hands and fingers handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the duties of the position the employee is frequently exposed to moving mechanical parts and fumes tobacco smoke or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor the noise level increases too loud.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical Dental Vision and Prescription coverage to keep you healthy.
• Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
• Telemedicine: Access healthcare professionals from the comfort of your home.
• Short Term and Long-Term Disability: Support when you need it most.
• Employee Assistance Plan (EAP): Get help with personal and professional challenges.
• Supplemental Products: Enhance your coverage with options like Flexible Spending Account Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
• Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Enroll in benefits once yearly during open enrollment.
• Eligibility: All permanent full-time employees (30 hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at

If you have any questions or concerns please reach out to Josephine at ext. 3041.