Head of Business Tools

Head of Business Tools

Reference number: JR252208

Location: Hybrid working - home and our office at Borough High Street

Working pattern: Full Time 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: IT6

Salary: 72000 - 85000 per annum

We are looking for a Head of Business Tools to join our team.

Role summary

The Business Tools team establishes and maintains a wide range of business-process specific support tools. They use the out of the box tools and latest AI solutions to establish customised workflow tools to increase the productivity of the business teams and support high levels of data quality.

As the Head of the Business Tools team you will lead your squads to deeply understand the business objectives and the business processes that deliver them. You will hold the whole picture of all the tools and processes operate a support capability for the existing tools and a change function to implement new capabilities. With your squads you will drive the thinking in how systems can better achieve the business objectives. You will then establish a roadmap of improvements and coordinate your squads to deliver it.

A critical member of your squads will be the AI Agent and you will champion an AI-first approach for delivering the business systems. Youll also look for ways that AI agents can be deployed to automate business processes and ensure that your squads remain focused on this option.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

Youll have a passion and service approach for delivering business value and be:

• Skilled at uncovering true business needs identifying solution options and presenting proposals delivering business benefits. Confident at presenting ideas and recommendations.

• Experienced documenting business processes using a formal approach such as ArchiMate BPMN or UML

• Experienced using a broad range of IT system user interfaces and experience developing user interface requirements.

• Comfortable in coordinating and facilitating the requirements workshops and negotiating at board level.

• Exceptional with communication skills both written and verbal translation of technology to business terms.

• Target-driven and focused on owning a roadmap delivery timeline.

• A team player able to work collaboratively with and through others.

• Self-organising and customer / end-user delivery focused.

• An understanding of data governance frameworks and protocols.

• An understanding of ITIL processes and standards.

What we do

Kaplan is a provider of world-leading professional 2018 we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE) which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13000 candidates per year.

We are part of the Kaplan group one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1000 school districts colleges and universities professional bodies and over 10000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed so we truly live and breathe our values: act with integrity grow knowledge empower & support create opportunity drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity equity and inclusion - of culture experiences perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator partner and employer Kaplan is committed to promoting an equitable world in which diverse talent can develop advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live breathe and celebrate our values - they drive what we believe in how we behave and guide us in creating a culture of success.

Act with integrity

Empower and support

Create opportunity

Grow knowledge

Drive results together

What we offer

As well as a competitive salary transparent pay structures hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

28 days annual leave option to purchase more

Season ticket loan and cycle to work scheme

Big discounts on Kaplan courses for you and your family

Private medical income protection and life insurance

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Tuesday 27th January 2026. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately SQE does not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme

As a Disability Confident employer we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.