Director of Fixed Route Operations
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Job Location:
Kalamazoo, MI - USA
Yearly Salary:
USD 85000 - 105000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you driven by a passion for public service and energized by the fast pace of transit operations If so read on!
About Us
Metro is the public transportation provider serving Kalamazoo County with a history that stretches backto 1900. Over the past 50 yearsweveevolved into a modern accessible and communityfocused transit 21fixedroute bus lines across the Kalamazoo area including the cities of Kalamazoo Portage and Parchment as well as major institutions like Western Michigan University and Kalamazoo Valley Community fleet includes46fixedroute buses. We alsooperateMetro Connect a federally mandated countywide ADA paratransit service that provides curbtocurb transportation for seniors and individuals with disabilities.
About the Role
The Operations Division provides a fixed-route bus service which includesapproximately2.0million rides ofFixed RouteOperationsworks collaboratively with the leadership team in carrying out organizational strategy by setting policies procedures and directions within the Operations Division includesapproximately94employees.A strong communicator leader and team-builder is needed to oversee this complex operation.
Key Responsibilities
- Overseesthe day-to-dayrouteoperationsincludingmanaging the dispatch centerandstaff and managinginter-departmental andcommunity-basedprojects.
- Ensures sound public relations and responsive customer service by analyzing adequacy of customer service procedures resolving problems anddeterminingcommunication methods.
- Develops and implementsshort- and long-rangeplans policies and proceduresforthe organization.
- Provides direction oversight and consultation to supervisors and managersregardingoperational work responsibilities such as route planningdriver schedulingstaffing equipment updates/purchases safety and personnel issues.
- Collect manage and analyze data to improve operations and create reports for the board and for state/federal grants.
- Implement and ensure compliance with the CBA andassistin the management of the grievance process.
- Cultivates andmaintainsstrong relationships and promotes a collaborative team environment with Metros Leadership Team division managers and employees and external government agencies.
- Ensure compliance withlocal state and federal regulations such as overseeing ADAcoordinationandfollowingOSHA safety standards.
- Partners with human resourcesrelatingto performance management progressive discipline attendance practices policies staffingand terminations;providepositive and constructive training coaching and feedback to employees.
- Collaborates with management to develop and support a strong succession-planning program within the organization.
About You
The ideal candidate for this role is passionateand knowledgeableabout transit an excellent leaderanalyticaland thrives in afast-pacedenvironment.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Fill in the gaps you need to build a strong, effective team. HR and Recruiting Services designed and priced for small-mid sized businesses, non-profits, and municipalities.
