Content Management SME

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Technology Product & Platform Management

Job Sub Function:

Software Engineering Content & Digital Asset Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Paranaque National Capital Region (Manila) Philippines

Job Description:

The Content Management SME is responsible for developing reviewing editing and maintaining content across all Global Services functions. This role will be responsible for ensuring that all content is current accurate and developed in accordance with the Content Strategy Playbook & Style Guide. The Content Management SME will work closely with Content Strategy Managers to develop content across all functions. The overall objective of this role is to ensure that content is developed in a standard way ensuring that information is findable actionable consistent and channel agnostic.

Duties and responsibilities:

Create publish and update content across all content segments including portal content process documentation policies and contact center guides across all relevant platforms adhering to specifications in the Content Strategy Playbook and Style Guide
Work with preferred vendors as required to obtain translations required for local audiences
Manage promoted search lists keywords and other metadata to increase the findability of content
Manage storage of content in functional systems where appropriate including SharePoint TruVault and functional portals
Track and monitor version history document control and compliance including adherence to data privacy procedures
Partner with the Content Strategy Managers and content owners to develop new content following the defined review and approval processes
Manage migration of content from functional portals and SharePoint sites to ServiceNow
Track ownership of all documents maintained by the Content Strategy Team to drive accountability accuracy and continuity

Qualifications:

graduate of a Bachelors Degree
4 years progressive content development experience
Experience with knowledge management content management and document management tools is required
Digital content creation and editing experience
Experience creating and editing process documentation
Strong oral and written English communications skills
Effective partnership and relationship building skills with key stakeholders
Uncompromising commitment to client and customer satisfaction
Excellent written and oral communication skills
Ability to work effectively in a fast-paced environment handle multiple projects and daily planned and unplanned operational activities
Relationship management and collaboration skills
Ability to maintain and improve consistent and sound business processes in a dynamic cross-cultural environment

Required Skills:

Preferred Skills:

Analytical Reasoning Communication Content Management Critical Thinking Digital Asset Management (DAM) Digital Assets Digital Governance Digitizing Document Management Human-Computer Interaction (HCI) Process Optimization Process Oriented Product Development Project Management Software Development Management Technologically Savvy

Job Function:

Technology Product & Platform Management

Job Sub Function:

Software Engineering Content & Digital Asset Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Paranaque National Capital Region (Manila) Philippines

Job Description:

Duties and responsibilities:

Create publish and update content across all content segments including portal content process documentation policies and contact center guides across all relevant platforms adhering to specifications in the Content Strategy Playbook and Style Guide
Work with preferred vendors as required to obtain translations required for local audiences
Manage promoted search lists keywords and other metadata to increase the findability of content
Manage storage of content in functional systems where appropriate including SharePoint TruVault and functional portals
Track and monitor version history document control and compliance including adherence to data privacy procedures
Partner with the Content Strategy Managers and content owners to develop new content following the defined review and approval processes
Manage migration of content from functional portals and SharePoint sites to ServiceNow
Track ownership of all documents maintained by the Content Strategy Team to drive accountability accuracy and continuity

Qualifications:

graduate of a Bachelors Degree
4 years progressive content development experience
Experience with knowledge management content management and document management tools is required
Digital content creation and editing experience
Experience creating and editing process documentation
Strong oral and written English communications skills
Effective partnership and relationship building skills with key stakeholders
Uncompromising commitment to client and customer satisfaction
Excellent written and oral communication skills
Ability to work effectively in a fast-paced environment handle multiple projects and daily planned and unplanned operational activities
Relationship management and collaboration skills
Ability to maintain and improve consistent and sound business processes in a dynamic cross-cultural environment

Required Skills:

Preferred Skills:

Key Skills

Compliance Management
Information Management
Proofreading
Social Intelligence
Content Quality
Factual Information
Video Packages
Conduct Interviews
Records Management
Creative Content
Editorials
News Stories
Newsgathering
Content Reviews

Apply Now

About Company

Johnson & Johnson

About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more

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