Senior Technician Microsoft 365 SME
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
SUMMARY
The Senior Microsoft 365 Technician is a subject matter expert responsible for designing implementing supporting and optimizing Microsoft 365 environments across a portfolio of managed services clients. This role combines advanced technical troubleshooting billable project execution and technical leadership to ensure secure reliable and scalable Microsoft cloud environments.
This is a senior escalation-level role within the Managed Services team and requires deep expertise in Microsoft 365 Entra ID (Azure AD) Exchange Online SharePoint/OneDrive Teams and Microsoft security solutions.
JOB RESPONSIBILITIES
- Microsoft 365 Subject Matter Expertise
- Administer and architect Microsoft 365 environments across multiple tenants
- Design and maintain:
- Entra ID (Azure AD) identity and access controls
- Conditional Access and MFA policies
- Exchange Online configurations and mail flow
- SharePoint and OneDrive governance
- Teams configuration and optimization
- Implement and optimize security controls including:
- Microsoft Defender
- Secure Score improvements
- Data Loss Prevention (DLP)
- Compliance policies
- Advanced Troubleshooting & Escalation
- Serve as Tier 3 escalation resource for complex Microsoft 365 incidents
- Troubleshoot hybrid identity Exchange and synchronization issues
- Own high-impact and priority incidents through resolution
- Engage Microsoft support and vendors when required
- Conduct root cause analysis and preventative remediation
- Project Execution
- Lead and execute Microsoft 365related projects including:
- Migrations (Exchange SharePoint OneDrive)
- Tenant consolidations
- Security posture improvements
- Intune deployments
- Hybrid environment remediation
- Deliver projects within scope timeline and budget
- Document as-built configurations and handoffs to support teams
- Technical Leadership
- Mentor Tier 12 technicians
- Develop and maintain SOPs and knowledge base documentation
- Identify trends and recurring issues across client environments
- Recommend service improvements and standardization initiatives
QUALIFICATIONS
Required:
- 5 years of IT systems or cloud support experience
- 3 years hands-on Microsoft 365 administration experience
- Experience working within an MSP environment preferred
Strong understanding of:
- Entra ID (Azure AD)
- Exchange Online and mail flow
- Conditional Access
- SharePoint/OneDrive architecture
- Experience with hybrid environments (Azure AD Connect on-prem AD)
Preferred Certifications:
- Microsoft 365 Certified: Enterprise Administrator Expert
- MS-102 (Microsoft 365 Administrator)
- AZ-104 (Azure Administrator)
- Security-related Microsoft certifications
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Operation
- Computer Skills
- Generator Repair
- Military Experience
- Mechanical Knowledge
- Commercial Driving
- HVAC/R
- Ftp
- Schematics
- Maintenance
- Medical Imaging
- Troubleshooting
