SME Central Coordinator Europe

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Job Title

Central Coordination Lead (Invoicing CapForce & Collections)

Location

Hybrid / Remote (JBS EMEA support). Works closely with country coordinators JBS teams (incl. Manila) and FinOps.

Reporting line

Operationally aligned to JBS EMEA Operations with day-to-day stakeholder management from the Centre of Excellence team (Eleanor and colleagues) and Head of Eurasia Operations (Sasha Covington).

Role purpose

To provide a single reliable point of contact for all mandate invoicing and CapForce onboarding activity across multiple countriesensuring invoices are raised accurately returned quickly for consolidated client sending and that debt/chasing is coordinated centrally to protect client experience.

Key responsibilities

A) Quarterly invoicing coordination (core)

• Receive quarterly mandate tracker/spreadsheets and own the end-to-end coordination to invoice creation.

• Drive country coordinators / local invoice raisers / FinOps to deliver invoices to agreed timelines (target: 12 working days where feasible).

• Ensure invoices are:

  • Raised for correct billing entity

  • Raised for correct amount

  • Supported by required documentation (signed report / confirmations where needed)

  • Maintain and update a single tracker with live status for all countries.

B) Centralised client-ready pack support

• Compile invoices into a ready to send pack for the team to issue in one consolidated client communication.

• Minimise fragmented sending and avoid confusing the client with multiple invoice emails.

C) CapForce onboarding / asset setup support

• Coordinate CapForce setup for new assets/opportunities required for reporting:

• Chase missing IDs mandatory fields and correct address/data requirements

• Liaise with Manila onboarding resources / country teams to complete setup

• Maintain a log of CapForce onboarding requests blockers and resolution dates.

D) Debts and collections coordination

• Use finance dashboards / debt reporting to monitor unpaid invoices for mandate clients.

• Coordinate a single voice approach to collections:

• Prevent local credit controllers from sending conflicting chasers where a central mandate approach is required

• Route chasing updates through the central tracker and agreed owners

• Provide weekly/biweekly debt status updates to the team.

E) Stakeholder management & continuous improvement

Act as the interface between:

• mandate team (Eleanor)

• Country coordinators

• JBS invoice raisers

• FinOps / finance teams

Identify recurring blockers (e.g. Italy portal access country turnaround issues) and escalate with evidence.

Recommend process improvements and standard templates (emails tracker fields SLAs).

Deliverables / KPIs

• Invoice turnaround time by country (target SLA agreed; track performance).

• % invoices issued correctly first time (billing entity amount accuracy).

• % mandates sent as consolidated client pack (reduced fragmented communications).

• Debt visibility: up-to-date paid/unpaid status and owner assigned for every overdue item.

• Reduction in escalations/complaints caused by:

• late invoicing

• incorrect invoices

• premature/duplicate chasing

Skills & experience

• Strong coordination and workflow ownership across multiple stakeholders and countries.

• High attention to detail (billing entities amounts invoice validation).

• Confidence working with finance systems/processes (PeopleSoft familiarity helpful).

• Comfortable with trackers reporting dashboards (Excel/Sheets; basic data hygiene).

• Clear assertive communicationable to chase professionally and drive actions.

• Ability to work with ambiguity and local process variation while standardising where possible.

Behaviours

• Calm under pressure proactive accountable.

• Client-experience mindset (avoids confusing comms and reputational risk).

• Persistent follow-through (nothing falls through the cracks).

• Collaborative but firm on deadlines and data quality.

Working model / coverage

• Dedicated ownership of mandates with named backup coverage for holidays/sickness.

• Weekly check-in cadence with the team; operational chasing throughout the week.

Location:

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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