Responsibilities
Welcome guests in a friendly and professional manner
Check guests in and out with efficiency
Answer phones in a professional manner
Transferring calls or take messages when necessary
Accurately process credit card transactions safely and securely
Communicate with guest about any problems/complaints and determine the best form of action to resolve
Work as part of a team and communicate with other departments to ensure excellent service
Perform other duties as assigned
Qualifications
Opera PMS Experience Required
At least one year of experience working at a hotel front desk guest services agent or night auditor guest service agent.
Skills: communication light computer reading and writing basic math problem solving.
Having a flexible schedule including weekends and/or holidays
Required Experience:
IC
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