Director of Resident Services
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Job Location:
Jamaica Plain, MA - USA
Monthly Salary:
$ 80000 - 85000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
TITLE: Director of Resident Services
SUPERVISOR: Executive Director
FSLA STATUS: Full Time Exempt
Compensation: $80000-$85000 DOE
SUMMARY OF RESPONSIBILITIES:
The Director of Resident Services is responsible for supporting residents participants and families throughout their transition into Assisted Living and Day Program services and throughout their time in the community. This role focuses on social-emotional adjustment dementia-informed support and promoting resident success.
The Director of Resident Services participates in interdisciplinary care planning by contributing observations related to resident adjustment and well-being; assists in identifying supportive services and resources; and serves as an expert on dementia care approaches resident rights and applicable assisted living regulations.
- Minimum of 34 years of experience in geriatrics including experience working with individuals living with dementia
- Demonstrated ability to assess complex care needs related to social-emotional adjustment and communicate recommendations effectively to resident families and interdisciplinary team members
- Experience facilitating group support (e.g. family caregiver support groups)
- Care management or service coordination experience preferred
- Dementia-specific training certification or substantial professional experience in dementia care required
- Strong knowledge of assisted living regulations resident rights and elder abuse prevention
Resident & Family Support
- Serve as coordinator of the new resident/family orientation and move-in team assisting with assessment of potential residents and determination of appropriateness for Assisted Living
- Support residents participants and caregivers before and after move-in to promote successful adjustment to the community
Meet with resident participant or caregivers to complete the resident/participant profile for the purposes of obtaining any relevant social-emotional information and assist in easing the transition to assisted living or day program placement.
- Facilitate family caregiver support group activities as directed or required
- Make referrals to internal and external services and community resources as appropriate
Care Planning & Interdisciplinary Collaboration
- Participate in interdisciplinary care planning by contributing observations regarding residents social-emotional adjustment and overall success within the community
- Collaborate closely with the Resident Care Director and Director of Therapeutic Programming to identify supportive interventions that may reduce distress and promote resident well-being
- Assist in identifying community resources home care services and other supports as needed
Dementia Care Knowledge & Staff Education
- Serve as a dementia care professional resource for staff families and leadership on resident rights elder abuse and dementia informed care.
- Educate and train staff by:
- Leading orientation in services training and/or workshops.
- Explaining policies legal requirements and ethical standards.
- Teaching Dementia-informed approaches and positive engagement strategies.
Transitions Relocation & Discharge Support
- Work with the Executive Director to support residents participants families and staff in decision-making related to potential discharge or transfer to more appropriate settings
- Assist families in locating appropriate alternative placements when relocation is required including making referrals and ensuring transfer information is complete
Resource Management & Program Support
- Oversee coordination of the Resource Room including budget authority for purchasing materials equipment and maintaining related web-based resources
- Maintain relationships with external service providers and community partners to support resident needs and facilitate referrals
Leadership & Compliance
- Participate as a member of the Management Team including attendance at Morning Meetings and Weekly Management Meetings
- Serve as Manager on Duty in rotation
- Participate in state surveys inspections and regulatory reviews as required
- Contribute to safety meetings incident prevention efforts and continuous quality improvement initiatives
- Perform other duties as assigned to support community operations
Performance Expectations
Performance in this role is evaluated based on:
- Resident and family satisfaction
- Effective support of resident adjustment and transitions
- Contributions to incident prevention and resident safety
- Quality and impact of staff education related to dementia care resident rights and elder abuse prevention
- Compliance with documentation regulatory and survey requirements
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
In Greater Boston, the South Shore, Southeastern Mass, and Worcester, Rogerson Communities serves more than 2,200 families at 30 facilities with independent senior living, affordable housing, adult day health programs, fitness training and memory loss care.
