Senior ServiceNow Consultant – Business Case &amp Process Design

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior ServiceNow Consultant - Business Case & Process Design - SYDNEY

We are seeking a Senior ServiceNow Consultant to support pre-implementation advisory activities including process analysis solution shaping stakeholder engagement and business case development.

This role is not a hands-on configuration or development position. However candidates must have prior hands-on exposure to ServiceNow to credibly assess feasibility complexity and trade-offs between out-of-the-box functionality and customisation.

This is a senior business-facing role focused on enabling informed investment decisions.

Key Responsibilities

ServiceNow Advisory & Solution Design

Assess how ServiceNow can support complex business and operational processes
Advise on optimal use of ServiceNow capabilities including HRSD CSM Workflow and Intake/Case Management
Distinguish clearly between out-of-the-box features and custom development advising on implications and risk
Provide conceptual designs for workflows forms automation and integrations

Business Analysis & Process Design

Lead current-state and future-state process mapping
Facilitate requirements workshops with senior business and operational stakeholders
Conduct gap analysis and identify improvement opportunities
Translate business pain points into ServiceNow-enabled solution options
Identify and quantify benefits such as efficiency gains compliance uplift risk reduction and experience improvement

Business Case & Roadmap Development

Develop solution options implementation approaches and high-level roadmaps
Identify delivery risks dependencies and mitigation strategies
Prepare investment-ready business cases with quantified benefits
Support executive decision-making with clear evidence-based recommendations

Stakeholder & Change Engagement

Engage and influence senior business operational and technology stakeholders
Communicate complex platform concepts in clear non-technical language
Support change readiness through pragmatic solution framing

#ServiceNow
#SeniorConsultant
#ServiceNowConsultant
#ServiceNowAdvisory
#BusinessCase
#ProcessDesign
#BusinessAnalysis
#ServiceNowHRSD
#ServiceNowCSM
#WorkflowAutomation
#DigitalTransformation
#ITConsulting
#ChangeManagement
#EnterprisePlatforms
#Sydneyjobs

#Australiajobs

Senior ServiceNow Consultant - Business Case & Process Design - SYDNEY We are seeking a Senior ServiceNow Consultant to support pre-implementation advisory activities including process analysis solution shaping stakeholder engagement and business case development. This role is not a hands-on configu...