Product Delivery Manager, Adobe and Customer Journey Analytics

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA) you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firms risk controls compliance and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
Deliver live and virtual training sessions workshops and skill labs to build analytics capabilities for analysts and product owners
Advise Data & Analytics Product and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
Manage AA-to-CJA migrations including mapping validation and user support. Demonstrate proficiency with Adobe Analytics Adobe Customer Journey Analytics Snowflake AWS Athena and related data platforms and tools
Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate troubleshoot and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
Serve as the voice of stakeholders resolve data issues collaborate cross-functionally and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
Mentor new and experienced analysts on analytics best practices data storytelling and presentation skills for strategic engagements
Demonstrate strong interpersonal and communication skills to work effectively across teams present complex analytics concepts clearly and foster a culture of data-driven decision making

Required qualifications capabilities and skills

5 years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management in addition to deployment processes and strategies
Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
Strong understanding of data visualization tools (AA Analysis Workspace ACJA Tableau); Experience with SQL and database solutions (e.g. AWS Athena S3 Snowflake)
Ability to conduct audits troubleshoot tracking issues and ensure data quality
Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
Skilled in other Microsoft tools including Excel Word Teams and OneNote including in graphics and presentation tools (e.g. PowerPoint Figma)
Exceptional facilitation storytelling and presentation skills; comfortable training groups of all sizes
Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs certifications and playbooks

Preferred qualifications capabilities and skills

Proficient knowledge of the product development life cycle design and data analytics
Experience working in a in a solution consulting technical training or enablement role preferably with experience in financial services data and regulatory environments
Experience managing large-scale platform migrations and user enablement initiatives
Bachelors Degree in Computer Science Data Science or equivalent experience. AA and ACJA certification(s) or equivalent experience

Required Experience:

Manager

DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in Adobe Analytics (AA) a...

Description

Job responsibilities

Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firms risk controls compliance and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
Deliver live and virtual training sessions workshops and skill labs to build analytics capabilities for analysts and product owners
Advise Data & Analytics Product and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
Manage AA-to-CJA migrations including mapping validation and user support. Demonstrate proficiency with Adobe Analytics Adobe Customer Journey Analytics Snowflake AWS Athena and related data platforms and tools
Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate troubleshoot and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
Serve as the voice of stakeholders resolve data issues collaborate cross-functionally and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
Mentor new and experienced analysts on analytics best practices data storytelling and presentation skills for strategic engagements
Demonstrate strong interpersonal and communication skills to work effectively across teams present complex analytics concepts clearly and foster a culture of data-driven decision making

Required qualifications capabilities and skills

5 years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management in addition to deployment processes and strategies
Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
Strong understanding of data visualization tools (AA Analysis Workspace ACJA Tableau); Experience with SQL and database solutions (e.g. AWS Athena S3 Snowflake)
Ability to conduct audits troubleshoot tracking issues and ensure data quality
Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
Skilled in other Microsoft tools including Excel Word Teams and OneNote including in graphics and presentation tools (e.g. PowerPoint Figma)
Exceptional facilitation storytelling and presentation skills; comfortable training groups of all sizes
Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs certifications and playbooks

Preferred qualifications capabilities and skills

Proficient knowledge of the product development life cycle design and data analytics
Experience working in a in a solution consulting technical training or enablement role preferably with experience in financial services data and regulatory environments
Experience managing large-scale platform migrations and user enablement initiatives
Bachelors Degree in Computer Science Data Science or equivalent experience. AA and ACJA certification(s) or equivalent experience

Required Experience:

Manager

Key Skills

Adobe Analytics
Data Analytics
SQL
Attribution Modeling
Power BI
R
Regression Analysis
Data Visualization
Tableau
Data Mining
SAS
Analytics

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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