Customer Support Specialist
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Job Location:
Boston, NH - USA
Yearly Salary:
$ 37500 - 43500
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Seronda Networks is Hiring: Customer Support Specialist (On-site)
About Us: At Seronda Networks we offer more than just cutting-edge solutions. We provide a place for professional growth where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together.
Location: San Antonio TX
Working Hours: Monday to Friday
Salary Range: $37500 - $43500 per year
Position Overview: As a Customer Support Specialist you will play a crucial role in ensuring that our customers receive the highest level of service and this position you will act as the first point of contact for customers seeking assistance with our products and services. Your primary goal will be to address customer inquiries troubleshoot issues and provide effective solutions in a timely manner.
Responsibilities:
- Provide prompt and efficient responses to customer inquiries via phone email and chat.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Maintain a detailed record of customer interactions and transactions using our support tools.
- Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
- Educate customers on product features and best practices to enhance their experience.
- Follow up with customers to ensure their issues have been fully resolved and satisfaction is achieved.
Qualifications:
- High school diploma or equivalent; additional qualifications in customer service or related fields is a plus.
- Proven experience in a customer support role or similar capacity.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM systems and customer service software is preferred.
- Ability to work flexible hours including evenings and weekends when required.
Benefits:
- Competitive annual salary with room for growth and development.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and company holidays.
- Ongoing training and professional development opportunities.
- Collaborative and friendly work environment.
If youre detail-oriented reliable and ready to contribute to a growing company apply today to become a part of Seronda Networks as a Customer Support Specialist! Join us in making an impact and shaping the future of technology.
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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