Customer Service Agent

Customer Service Agent

Location: Charlotte NC
Salary: $55000 - $67000 per year
Job Type: Full-time

About Us
At Seronda Network were a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication branding and technology. Located in the vibrant heart of Denver CO we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!

Job Description

Description

Responsibilities

• Answer incoming customer inquiries via phone email and live chat.
• Resolve customer issues and complaints promptly and accurately.
• Provide product and service information to customers.
• Document customer interactions and feedback using our CRM system.
• Follow up on customer inquiries to ensure satisfaction and resolution.
• Collaborate with team members to improve service delivery and efficiency.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations and customer complaints with professionalism.
• Proficient in using computers and customer service software.
• Previous experience in a customer service role preferred.
• Strong organizational skills and ability to multitask effectively.

Benefits

• Competitive salary and comprehensive benefits package.
• Health dental and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and paid holidays.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.

Ready to Apply
If youre ready to bring your communication expertise to a company that values innovation and collaboration wed love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.