Cage Cashier Lead

Essential Job Functions:

Provides prompt friendly and courteous service to all guests while following company and gaming regulations.

Conducts all transactions in a confidential manner.

Performs all types of money-handling functions including check cashing and converting coin tokens and gaming chips into currency.

Counts money and chips and reconciles banks.

Orders currency to refill supplies.

Accepts delivers and issues credit card cash to customers.

Dispenses coins/chips to other cashiers.

Processes funds transactions for the cashiering department and other casino personnel.

Performs transactions under surveillance.

Processes new check cashing applications.

Records information regarding transactions on reports and forms.

Maintains internal controls with reports describing errors and discrepancies.

Collaborates with work-group and all support departments to ensure player satisfaction.

Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.

Works with team members to achieve common goals.

Maintains high standards of courtesy professionalism and discretion in all communications to about or with customers including their arrangements and finances.

Maintains confidentiality of all player accounts.

Maintains security and confidentiality of files records and lists.

Other cash handling job functions as requested.

Assists team members with daily count in and count out procedures

Trains new cashiers and additionally supports cross-training of fellow team members on additional banks to gain knowledge and help provide others with opportunity for advancement

Assist with additional projects per management discretion

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

Must be able to get along with co-workers and work as a team.

Ability to read write speak and understand English.

Must be able to respond to visual and aural cues.

Must present a well-groomed professional appearance.

Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.

Must be able to work a varied schedule including holidays nights and weekends as needed.

Must be able to work a reasonable amount of overtime when required.

All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

Perform other duties as assigned.

Physical Mental & Environmental Demands:

Must be able to maneuver in and around all count rooms.

Must be able to respond calmly in crisis and stressful situations including employee conflicts.

Must be able to perform the job duties of hard count and soft count team members.

Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.

Must be able to grip objects and have good finger movement when counting and handling currency.

Must be able to differentiate denominations of chips and authenticity of currency.

Must be able to stand for extended periods.

Must be able to operate a computer ten key adding machine and money counter.

Must be able to bend stoop reach kneel twist as necessary.

Must be able to read write speak and understand English.

Must be able to respond to visual and aural cues.

Must be able to work in areas containing secondhand smoke dust loud noises and bright lights.

Qualifications:

Must have a high school diploma or GED

Must be at least 21 years of age

Must present a well-groomed appearance

Must demonstrate the ability to add subtract multiply and divide without the use of a calculator

One year previous United States currency money handling work experience preferred

Must read write speak and understand English

Must be willing to serve customers from a variety of backgrounds

Must be willing to work nights weekends and holidays and work overtime as schedules may vary based upon operational business needs.

Able to pass mandated regulation and department testing

Must be able to pass a customer service and job functionality assessment.

Must be currently a cashier level III or above

Must be a certified trainer for the cage department

Must have a proven track record of being reliable to be at work on time and present for scheduled shifts. On a 12 point attendance policy any potential candidates for lead cashier must have accumulated no more than 9 attendance points to be eligible for this position.

Must demonstrate the ability to adhere to company and departmental policies. Candidates that are currently on a Final Written Warning in the progressive disciplinary structure will not be eligible for the lead cashier position.