Maitre D', Executive Dining- CIBC

The Maître D plays a critical leadership role in delivering an elevated discreet and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service cultivating exceptional guest relationships and ensuring every interaction reflects precision professionalism and thoughtful hospitality.

Leadership & Team Management

• Recruit hire onboard and retain high-calibre front-of-house professionals.
• Train mentor and inspire the dining team to consistently deliver refined polished service.
• Schedule and coordinate front-of-house staffing to ensure optimal floor coverage and seamless operations.
• Coach and develop the Concierge team as an integral part of the overall guest experience.
• Conduct performance evaluations provide ongoing coaching and implement corrective action when required.
• Ensure all front-of-house team members meet grooming uniform and professional conduct standards at all times.

The Maître d plays a critical leadership role in delivering an elevated discreet and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service cultivating exceptional guest relationships and ensuring every interaction reflects precision professionalism and thoughtful hospitality.

Operational Excellence

• Establish and uphold the highest service standards across all aspects of the dining experience.
• Oversee daily floor operations ensuring service is smooth efficient discreet and well-paced.
• Manage reservations seating and guest flow with precision to maximize comfort and service quality.
• Maintain a strong visible presence on the floor to oversee service execution and guest satisfaction.
• Conduct regular floor inspections to ensure cleanliness readiness and adherence to ambiance standards.
• Ensure full compliance with all health safety and hygiene regulations.

Service Standards & Guest Experience

• Act as the primary point of contact for VIP and executive guests fostering a welcoming composed and elegant atmosphere.
• Anticipate guest preferences and personalize service to consistently exceed expectations.
• Address and resolve guest concerns with discretion professionalism and sound judgment.
• Collaborate closely with the culinary team to ensure menu presentation timing and execution align with service standards.
• Tactfully de-escalate conflicts involving guests or staff maintaining a calm and respectful environment.
• Uphold and enforce all service standards policies and procedures.
• Monitor service pacing seating times and dining room flow to avoid delays and maintain an exceptional guest experience.

Continuous Improvement

• Develop and implement training programs to refine service techniques consistency and professionalism.
• Regularly review and enhance service procedures and best practices.
• Maintain close communication with management to ensure dining operations align with CIBCs brand values and expectations.
• Monitor staff attendance punctuality and scheduling accuracy.
• Track guest trends feedback and preferences to inform service enhancements and menu development.
• Compile and analyze reports related to service quality guest feedback and team performance.

Qualifications :

• Minimum 35 years of experience as a Maître D or Senior Front-of-House Leader in a fine-dining restaurant private members club executive dining room or luxury hospitality environment.
• Proven experience leading training and scheduling front-of-house teams in a refined service-driven setting.
• Strong understanding of formal dining service standards etiquette and discreet executive-level hospitality.
• Demonstrated ability to manage guest flow reservations and dining room pacing with precision.
• Advanced knowledge of food and beverage service including menu presentation wine service and coordination with culinary teams.
• Exceptional interpersonal and communication skills with the ability to engage confidently and professionally with VIP and executive guests.
• Proven ability to resolve guest concerns and staff issues with diplomacy discretion and sound judgment.
• Strong organizational and time-management skills with the ability to multitask and remain composed in a fast-paced environment.
• High level of professionalism attention to detail and commitment to service excellence.
• Working knowledge of health safety and hygiene standards applicable to hospitality operations.
• Legally eligible to work in Canada.

Additional Information :

This is a current vacancy- estimated start date: January / February 2026.

Salary Range: $75000-$90000

AI Disclosure
To ensure a fair and efficient recruitment process some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful personalized consideration. We are committed to transparency and respect ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Oliver & Bonacinis Diversity Commitment 

At Oliver & Bonacini Hospitality we are committed to treating every employee with dignity and respect. We strive to be fair and just and create working environments where our employees can be at their best.

** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however only suitable candidates will be contacted to continue the application process. **

Remote Work :

No

Employment Type :

Full-time