Senior Systems Engineer

Senior Systems Engineer

Location: Connecticut USA (Hybrid / On-site as required)
Company: Netsurit
Type: Full-Time

About Netsurit

Netsurit is a global Managed Services Provider helping organizations grow secure and innovate with technology. Our mission is to Support the dreams of the doers freeing our customers from day-to-day IT burdens so they can focus on building their businesses.

Were looking for a highly skilled L3 Systems Engineer to join our Connecticut team. This role is ideal for someone who thrives in an MSP environment enjoys solving complex infrastructure challenges and wants to work across modern cloud security and on-prem environments.

Role Overview

The L3 Microsoft Systems Engineer will be responsible for:

• Designing implementing migrating and supporting Microsoft server and Microsoft 365 environments
• Delivering infrastructure disaster recovery and security projects
• Providing advanced technical support and escalation support
• Working directly with customers to resolve issues deliver projects and improve their IT environments

You will operate across both project delivery and advanced support in a fast-paced MSP environment.

Key Responsibilities

Infrastructure Cloud & Projects

• Plan and execute projects including:
• Server deployments and migrations
• Exchange / Microsoft 365 migrations
• Azure and hybrid infrastructure implementations
• Design implement and manage:
• Disaster Recovery solutions (Datto Veeam SaaS backup BDR)
• Azure / O365 environments
• Cybersecurity best-practice standards across client environments
• Act as Project Lead or Technical Lead on:
• MSP platform deployments and standardization initiatives

MSP Platforms & Tools

• Implement and manage MSP platforms including:

Support & Operations

• Provide L2/L3 escalation support for:
• Servers Microsoft 365 networks endpoints and security platforms
• Diagnose and resolve issues via phone email and ticketing system
• Track document and manage support requests according to SLA and ITIL practices
• Monitor ticket queues and escalate SLA risks where required
• Maintain technical documentation and system records

Networking & Systems

• Troubleshoot and support:
• LAN/WAN switches routers firewalls connectivity endpoints peripherals
• DNS SPF DKIM DMARC email systems and deliverability
• Plan and implement:
• Patch management application deployments service packs
• Participate in a rotating after-hours support schedule

Required Skills & Experience

• 3 years in a progressive technical support / systems engineering role (5 years preferred)
• Recent hands-on experience (last 1224 months) with:
• Server and Microsoft 365 / Exchange migrations
• Disaster recovery and backup solutions (Datto Veeam etc.)
• Email security / spam filtering solutions
• Firewalls and security platforms
• Strong experience with:
• Windows Server Microsoft 365 Azure
• PC/laptop deployment troubleshooting malware remediation
• Networking fundamentals (TCP/IP DNS routing switching)
• Proven ability to:
• Design and implement infrastructure solutions (Visio experience a plus)
• Work across multiple industries (finance medical legal real estate non-profit etc.)
• Manage vendors negotiate and source solutions
• Strong analytical troubleshooting and documentation skills
• Excellent communication and customer-facing skills
• Highly organized detail-oriented self-motivated and able to multitask in an MSP environment

Preferred Qualifications

• A Server Security Microsoft certifications (or similar)
• Cybersecurity certifications highly advantageous
• Associates or Bachelors Degree in IT or related field
• Strong experience with:
• Windows Server
• Microsoft 365
• Azure
• Networking and security infrastructure

What Youll Get at Netsurit

• Work with a high-performance global MSP team
• Exposure to enterprise and mid-market environments across many industries
• Opportunity to work on:
• Cloud security automation and transformation projects
• Career growth in a company focused on innovation AI and modern IT services
• A culture that genuinely supports your personal and professional goals