Customer Service Manager [IN-OFFICE]
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient efficient and cost-effective.
Ohio Department of Public Safety Bureau of Motor Vehicles/Telecommunications
Report In Location: 1970 West Broad Street Columbus OH 43223
Work Hours: Monday - Friday 8:00 a.m. - 5:15 p.m. (Hours may vary)
***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
Perks of Working for the Ohio Department of Public Safety
Multiple pay increases over your first years of service!
Free Parking!
Free onsite Gym!
Onsite Cafeteria!
What Youll Do as a Customer Service Manager
Plan coordinate promote & direct assistance & informational services to respond to complaints inquiries &/or requests for information for variety of clients & supervise assigned staff:
Greet & respond to in-person telephone online &/or written inquiries in a professional courteous friendly respectful & timely manner to ensure positive internal &/or external customer service;
Listen carefully to internal &/or external customers questions &/or concerns & ask appropriate follow-up questions to verify understanding;
Provide a complete knowledgeable accurate precise response immediately or provide a firm commitment as to when a response will be provided;
Follow-up to ensure all of the customers questions &/or concerns have been thoroughly answered;
Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section plan coordinate promote &/or direct assistance to respond to inquiries complaints & information requests from the general public regarding vehicle registration driver license issuance driver license suspension & reinstatement questions;
Research investigate & process consumers inquiries & provide information.
Click here to see the full position description
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
12 mos. trg. or 12 mos. departmental operations & programs policies & procedures for assigned agency;
AND 12 mos. trg. or 12 mos. federal & state laws regarding operation of assigned agency;
AND 1 course or 3 mos. public relations;
AND 1 course or 3 mos. applications of mathematical analytical &/or statistical methods used in formulating & solving problems or in decision making;
AND 1 course or 3 mos. public speaking speech or communication;
AND 6 mos. trg. or 6 mos. supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying:
detailed when describing your current/previous work duties. The more the better!! Dont just write see attached resume.
your application for each position you apply for.You should clearly describe how you meet the minimum qualifications outlined in this job posting.
to all questions asked. If you do not have the education/training/experience that is being asked select either No or N/A.
Job Skill: Customer Service
Background Check Information
- A BCI/FBI fingerprint check and background check may be required on all selected applicants.
To request a disability accommodation please emailas soon as possible or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
