Business Services Development Manager (Internal Applicants Only)

PLEASE NOTE THIS POST IS OPEN TO INTERNAL APPLICANTS ONLY

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield Leicester LE3 8RA

Worker Category: Hybrid Worker

Salary: 39939 to 42699 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 18/01/2026

Interview Date(s): 28/01/2026

An exciting opportunity has arisen within the Business Services Team for a Business Services Development Manager.

This role manages the delivery of service planning performance risk management and compliance frameworks across the department. Youll ensure robust performance management provide assurance and drive service improvement and efficiency supporting informed decision-making and achievement of departmental and corporate objectives.

About the Role

The main duties include:-

• Delivery of the departments service planning performance and risk management frameworks.
• Leading on the day to day development and management of the departments performance management / business planning system.
• Working with the departmental Business Planning Manager to ensure the continuous improvement in availability quality and reliability of data ensuring that the department has regular monitoring review and escalation processes in place to inform decisions and drive service improvement.
• Promoting a compliant performance driven evidenced based culturethat drives efficient customer focused service improvement planning anddevelopment.
• Leading on the development and implementation of the departmental approach to data protection and information governance compliance.

About You

To apply for this post you must have:

• Degree (or equivalent) in a relevant subject (or demonstrable experience in a relevant area) with an in depth knowledge of performance management risk management and continuous improvement and an understanding of the principles of good project management.
• Experience of the design implementation and maintenance of performance frameworks across an organisation as well as experience of supporting change in a local government setting (or other complex organisation).
• Excellent IT skills as well as experience in analysing and interpreting complex data and presenting findings to a range of stakeholders..
• Excellent communication and presentation skills including the ability to shape and influence to achieve successful outcomes and to continue to build on the credibility of the Council and its services.
• Ability to build powerful relationships across stakeholders peers and partners creating open and transparent relationships based on trust.
• Experience in supervising members of a team both in technical aspects and their performance training and mentoring as required
• Ability to organise prioritise and manage a heavy workload whilst delivering quality results to tight deadlines.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Jodie March- Team Manager-Business Services Team

Telephone:

To contact me by email please click here.

How to Apply

Please apply sending us your CV as well a supporting statement detailing how you meet the requirements of the supporting statement should be no longer than 500 words.

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.