Guest Service Manager

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Lead train mentor and manage the Guest Services team to ensure exceptional service standards are consistently met.
• Oversee daily front office operations including reservations check-ins check-outs and guest inquiries.
• Hire schedule coach discipline and performance-manage Guest Services team members.
• Maintain expert knowledge of front office systems including Maestro.
• Ensure accuracy security and confidentiality of all guest information and financial transactions.
• Collaborate with Housekeeping Culinary Events and Maintenance teams to ensure seamless guest experiences.
• Resolve guest concerns and complaints promptly professionally and with sound judgment.
• Maintain up-to-date knowledge of room rates packages promotions and revenue opportunities.
• Support upselling initiatives and guest experience enhancements.
• Work with leadership to develop guest activities events and experience-driven offerings.
• Meet regularly with the General Manager and Asset Manager to review budgets occupancy and operational goals.
• Model professionalism accountability and service excellence at all times.

• Minimum of 3 years of hospitality experience with leadership or supervisory experience strongly preferred.
• Strong understanding of front office operations and guest service best practices.
• Experience with hotel property management systems; Maestro preferred.
• Excellent communication leadership and problem-solving skills.
• Ability to multi-task prioritize and make sound decisions in a high-pressure environment.
• Professional demeanor with strong attention to detail.
• Flexible and adaptable with a proactive leadership style.
• Must be at least 18 years old.
• Ability to work evenings weekends and holidays as required.

• Operates in a professional hospitality setting.
• Regular use of standard office equipment (computers phones printers etc.).
• Must be able to work indoors and outdoors in varying weather conditions.
• Must adapt to frequent changes last-minute guest needs and shifting priorities.
• Must maintain composure under pressure.

• Ability to stand and walk for extended periods.
• Ability to climb stairs and lift up to 50 pounds occasionally.
• Frequent use of hands and arms for handling reaching and operating equipment.
• Clear verbal communication and active listening are essential.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Goodstone Inn & Restaurant is a privatelyowned property situated on the outskirts of thecharming town of Middleburg Virginia. Goodstone is located less than ten minutes from the centerof town and offers numerous activities lodging accommodations and part of the Goodstone Team we are committed to inspire and instill a passion for excellence and provide you with the opportunity to excel and grow as a team player!