Director, Enterprise Customer Success (APJ)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Director Enterprise Customer Success you will hire and develop multiple teams coaching first line managers and individual contributors to success. Youll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment trust and buy-in over time. This role ultimately impacts our customer experience and retention at scale.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Lead and develop a team of managers distributed across the APJ region
Leverage data and feedback from your team to maintain an intimate understanding of potential customer experience issues and renewal risks so they can be acted on as early as possible
Work closely with your management team and Enterprise CSMs to ensure the effective application of our proactive customer engagement playbooks adapting to local market requirements as needed
Help drive effective collaboration among the cross functional leadership group in APJ namely Sales Sales Engineering and Technical Post Sales Services
Help communicate local market challenges to global leaders with recommendations for how they should be addressed

Who You Are:

Minimum of 3 years experience in leading Customer Success teams as a second line leader
Experience working in SaaS ideally with time in cloud infrastructure observability or developer tooling

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
An inclusive company culture opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development product training and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Director

What Youll Do:

Lead and develop a team of managers distributed across the APJ region
Leverage data and feedback from your team to maintain an intimate understanding of potential customer experience issues and renewal risks so they can be acted on as early as possible
Work closely with your management team and Enterprise CSMs to ensure the effective application of our proactive customer engagement playbooks adapting to local market requirements as needed
Help drive effective collaboration among the cross functional leadership group in APJ namely Sales Sales Engineering and Technical Post Sales Services
Help communicate local market challenges to global leaders with recommendations for how they should be addressed

Who You Are:

Minimum of 3 years experience in leading Customer Success teams as a second line leader
Experience working in SaaS ideally with time in cloud infrastructure observability or developer tooling

Benefits and Growth: