Case Manager
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Job Location:
Washington D.C., MD - USA
Monthly Salary:
$ 50000 - 85000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a client-focused leader who excels at managing complex litigation from start to finish
Join Esquire as a CaseManager where youll be responsible for the accurate timely and high-quality delivery of managed firms and complex cases for some of Esquires most sophisticated clients.
Why Choose Esquire
Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. At Esquire we are focused on Getting it Right for our clients our partners and our employees. We believe the client experience begins with us and we empower our teams to collaborate innovate and deliver results that earn clients for life.
About the Role
The Case Manageris responsible for full ownership and accurate delivery of managed firms and complex litigation cases. This role serves as a primary point of contact for clients ensuring standing orders expectations and deliverables are clearly defined and consistently executed. Youll collaborate closely with internal teams to coordinate case setup delivery billing and quality assurance while continually improving processes that enhance the client experience.
Key Responsibilities
- Manage complex litigation cases from setup through final delivery maintaining full ownership of assigned clients and matters
- Ensure standing orders are established documented and clearly communicated across internal stakeholders
- Oversee the quality and timely delivery of transcripts and all case-related deliverables
- Coordinate with production scheduling and billing teams to align execution with client expectations
- Engage law firms to explain standing order requirements and secure clear usable documentation
- Assist in resolving disputes related to deliverables and billing
- Partner directly with clients to understand needs manage expectations and communicate requirements internally
- Establish protocols to reduce disputes and improve consistency across managed cases
- Review invoices for managed cases to ensure accuracy prior to delivery
- Support identification and coordination of appropriate personnel based on skill set and client expectations
- Assist with remote deposition testing and hosting for witnesses and clients
- Communicate issues promptly to appropriate internal personnel
- Identify and implement process improvements to enhance the overall client experience
- Actively demonstrate Esquires values
- Perform other duties as assigned
What Youll Need
- Experience: 35 years of related experience in the legal field
- Education: College degree preferred
- Technical: Strong Microsoft Office skills (Word Excel PowerPoint); experience with or ability to learn NetSuite
- Client Focus: Superior client-facing skills with a service-oriented mindset
- Skills: Excellent interpersonal verbal written and organizational skills
- Work Style: Detail-oriented able to meet deadlines multitask and shift priorities in a fast-paced environment
- Problem Solving: Ability to resolve challenges and suggest process improvements
- Reliability: Ability to work under pressure take direction from multiple supervisors and maintain regular attendance
- Commitment: Demonstrated commitment to company objectives and service excellence
What Success Looks Like
- High accuracy of client and case data
- Strong client retention and satisfaction
- High percentage of jobs delivered on time with minimal late or taken-status work
- Consistent quality accuracy and reliability across managed cases
Dont meet every single requirement
We are dedicated to building a diverse inclusive and authentic workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification we encourage you to apply. You may be just the right candidate for this role or another opportunity at Esquire.
Dont meet every single requirement
We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we encourage you to applyyou may be exactly who were looking for.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered consistent with applicable laws including the California Fair Chance Act and similar laws in other jurisdictions.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process you have the right to request reasonable accommodation. Submit your request to .
Qualifications
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
