Informational Desk & Communications Receptionist (53640)

Informational Desk & Communications Receptionist

FLSA Classification: Non-Exempt

Reports to the Executive Assistant to the President

Date: November 2025

Job Description

Summary/objective

The Informational Desk and Communications Receptionist serves as the first point of contact for the college providing a welcoming professional and knowledgeable presence for students faculty staff and visitors. This role supports the colleges communication and administrative functions by managing front desk operations responding to inquiries and assisting with internal and external communications.

The position requires exceptional interpersonal organizational and communication skills as well as the ability to work efficiently in a fast-paced student-centered environment. Responsibilities include operating communication systems such as telephones two-way radios and other assigned address systems; answering and directing incoming calls; greeting callers and visitors; and providing accurate information or referrals as needed. This position will also serve as a backup to other administrative offices as needed for phone coverage.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Serve as the first point of contact for students employees visitors and the public with professional and courteous assistance.
• Operate communication systems including phones two-way radios.
• Answer screen and direct internalcalls; take messages and provide accurate information or referrals.
• Greet and assist walk-in visitors responding promptly to questions in person by phone and by email.
• Maintain a clean organized and welcoming reception and lobby area.
• Post and distribute college announcements flyers and updates.
• Assist the Presidents Office with scheduling meetings and event logistics as needed.
• Coordinate guest room reservations set-ups and check-ins/outs.
• Manage lost and found items and notify Campus Safety as appropriate.
• Work with Campus Safety on Paw Pass creation distribution of keys and assigning temporary parking passes.
• Maintain up-to-date contact lists directories and informational materials.
• Perform general office tasks including data entry filing record keeping and inventory.
• Handle confidential information with discretion and professionalism.
• Provide support for college events orientations and special projects.

Competencies

Communication: Clear professional and courteous verbal and written communication; effectively shares information with students staff and visitors.

Customer Service: Welcoming helpful and responsive to inquiries; maintains a professional and approachable presence.

Organization & Time Management: Prioritizes tasks manages schedules and keeps reception and communications materials organized.

Technical Proficiency: Operates phones two-way radios and office software efficiently.

Interpersonal Skills: Works collaboratively with colleagues and builds positive relationships across the college.

Problem Solving & Discretion: Handles inquiries and issues appropriately; maintains confidentiality.

Adaptability: Adjusts to changing priorities and supports events or special projects as needed.

Supervisory responsibilities None.

Work environment

Typically working in an office environment.

Physical demands

May occasionally lift 10/15 lbs. or may walk and/or bend in the performance of the job functions. May be exposed to stressful situations. May be required to work overtime without advance notice.

Travel not required.

Required education and experience.

• High school diploma or equivalent.
• Strong verbal and written communication and organizational skills.
• Demonstrated ability to provide excellent customer service and work in a fast-paced student-centered environment.

Preferred education and experience

• Prior switchboard or communications operator experience.
• Minimum of 12 years of experience in a receptionist administrative customer service or communications support role. Experience in a higher education or similar professional environment is preferred.

Additional eligibility requirements

Pre-employment criminal and credit background check

Work authorization/security clearance requirements

Must be authorized to work in the United States.

Affirmative Action/EEO statement

Randolph College is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race color religion gender sexual orientation sex (including pregnancy) gender identity gender expression sexual orientation national origin age disability genetic information marital status veteran status political beliefs or any other classification protected by applicable law. This policy applies to all terms and conditions of employment including but not limited to hiring promotion termination placement transfer layoff recall compensation and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.