Endpoint Specialist (Onsite)

Job Description

SUMMARY: The Endpoint Specialist delivers on-site technology support and IT best practices education to executives at the companys headquarters in Reston addition to support services this role contributes to Endpoint Engineering team projects including enterprise endpoint management technology administration and hygiene and maturity initiatives. The specialist also manages in-office technology such as networking infrastructure and conference room video/audio systems.

This role regularly interacts with company executives and therefore requires a professional demeanor and attire and an ability to think quickly on your feet.

As part of a larger endpoint engineering and support team the Endpoint Specialist is responsible for company-wide endpoint support and management. When not providing direct support to executives the role involves planning and executing projects to enhance endpoint management. Additionally the specialist assists with asset management on-premise meeting support and day-to-day office tasks.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Provide on-site endpoint (PC Mac mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop phone tablet hotspot etc.) technology issues;
• Provide white glove support for senior executives with a group responsible for ensuring their endpoint technology is stable and operational 24x7x365;
• Provide technology support for intermittent offsite senior executive needs or offsite executive events;
• Use remote control software (Intune ConnectWise etc.) to troubleshoot and resolve end user technical issues;
• Resolve technical issues as part of a Help Desk team responding to daily operational support issues via tickets phone calls and customer walk-ups while resolving or escalating as appropriate;
• Identify research document and escalate complex technical problems;
• Advise customers of technology best practices and hardware and software care and maintenance;
• Provide training for new team members;
• Oversee the deployment configuration and maintenance of endpoint software and devices;
• Implement and manage endpoint security measures including antivirus encryption and threat detection;
• Technical Support: Provide technical support and troubleshooting for endpoint-related issues with Windows. Mac iOS and Android devices;
• Monitor endpoint devices for performance issues;
• Develop and enforce Intune policies for endpoint management and security purposes;
• Maintain detailed documentation of endpoint configurations policies and procedures;
• Contribute to and maintain knowledge base to enable consistent and comprehensive support and provisioning across all team members;
• Collaborate with other IT and Security teams to ensure seamless integration and operation of endpoint devices;
• Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters;
• Provide smart hands for headquarters networking infrastructure;
• Provide support for telephony hardware and conference room technology;
• Work with vendors as needed to support and maintain office technology and infrastructure;
• Maintain and administer the Apple Business Manager platform;
• Build best practice and training documentation for common business applications.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Certificates and Licenses: Any IT certifications or IT education are preferred.

REQUIRED QUALIFICATIONS:

• Three (3) years experience providing technical support
• Equivalent combination of education and experience
• Must possess excellent customer service skills including both written and verbal communication
• Experienced in professional handling of escalated end-user events
• Experience with operating in PC/Mac operating systems
• Experience utilizing endpoint management software (e.g. Microsoft Intune)
• A/V setup/troubleshooting/operation experience for both physical and virtual meetings/events

• Able to track work accurately and consistently in a ticketing tool (e.g. ServiceNow)
• Exhibits a professional demeanor and can consistently manage positive interactions with executives
• Logical problem-solving analytical and conceptual thinking skills
• Proficient in business productivity software (Microsoft Word Excel PowerPoint Outlook Internet browsers)
• Strong attention to detail
• Excellent organizational and multi-tasking skills
• Ability to prioritize and meet deadlines
• Self-directed able to work effectively with very limited supervision
• Flexibility to work outside of standard business hours on an exception basis
• Ability to travel 5% of the time
• Ability to clear a required background check

PREFERRED QUALIFICIATIONS:

• Administration in Microsoft Intune (policy improvements device management mobile device management)
• Apple Certified Support Professional certification

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an office-based position. 5 days a week. The noise level in the office is usually moderate (computers printers light foot traffic).

Compensation & Benefits:Stride Inc. considers a persons education experience and qualifications as well as the positions work location expected quality and quantity of work required travel (if any) external market and internal value when determining a new employees salary level. Salaries will differ based on these factors the positions level and expected contribution and the employees benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $53944.50to $70000.00. Eligible employees may receive a bonus. This salary is not guaranteed as an individuals compensation can vary based on several factors. These factors include but are not limited to geographic location experience training education and local market offers a robust benefits package for eligible employees that can include health benefits retirement contributions and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs you can request the appropriate accommodation by contacting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status or any other basis prohibited by federal state or local law. Stride Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant.