IT Field Support Specialist

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success and we want you to be a part of it!

Are you outgoing enjoy meeting new people and have a passion for the latest technology Are you looking for a fulfilling career and not just another job At the Russ Darrow Group we share the same commitment to our employees as we do our customers after all a great customer experience is only possible with great employees.

What We Offer

We believe in investing in our employees growth and well-being thats why we provide continuous training advancement opportunities competitive compensation flexible schedules comprehensive benefits and employee assistance programs. Our culture emphasizes family values diversity and teamwork ensuring exceptional service through empowered and dedicated team members.

No experience No problem! Were eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success our experienced management teams will provide comprehensive training and support from day one.

If youre ready to join a team that values community involvement career development and a legacy of excellence wed love to hear from you!

Summary

The IT Systems Support Specialist is responsible for planning implementing and maintaining the organizations technology infrastructure at our corporate office and the store levels. This role is entry-level and works closely with the Director of IT to assess system needs design and install hardware and software solutions and ensure secure reliable network operations. The position provides hands-on technical support troubleshoots hardware software and network issues responds to general IT requests and trains staff on new systems. A key focus of the role is maintaining up-to-date security measures to protect organizational data and systems while supporting efficient day-to-day operations.


Responsibilities

• Meeting with the Director of IT to discuss system needs.

• Designing and installing computer hardware configurations.

• Installing software and networking systems.

• Troubleshooting network and software issues.

• Installing high-level software security systems.

• Training staff on newly installed hardware and software systems.

• Fixing hardware software and networking issues.

• Responding to general IT requests.

• Ensuring security software is kept up to date.

This position answers directly to the Director of IT of the Russ Darrow Group.

Must be able to travel to our corporate headquarters in Menomonee Falls and all 15 of our locations in the Metro Milwaukee area West Bend Madison and Neenah. Mileage reimbursement is available.

Work Type: In-Person non-remote

Requirements

• Valid drivers license with the ability to travel to all company locations as needed

• Strong attention to detail with proven troubleshooting and problem-solving skills

• Effective verbal and written communication skills with the ability to train and support users on new systems and software

• Ability to work independently with minimal supervision while also collaborating effectively in a team environment

• Formal IT training or education preferred but not required

• Demonstrated strong work ethic and a desire to learn grow and excel in the role

• Ability to successfully pass a background check and drug screening

Benefits

• Competitive Compensation Plans

• Full Benefits Package

• Mileage reimbursement for travel

• Medical Dental & Vision

• 401k with Company Match

• HSA with Company Contribution

• Supplemental & Voluntary Coverages

• PTO from Day 1!

• Growth and Advancement Opportunities

• Continuous Training and Development