Generative AI Product Manager – Global Service & Advanced Analytics

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As the Generative AI Product Manager for Caterpillars Global Service and Advanced Analytics teams you will lead the development and integration of AI-powered capabilities that transform service operations and unlock actionable insights from enterprise data. This role focuses on delivering intelligent predictive and context-aware solutions that enhance service efficiency optimize maintenance strategies and drive data-driven decision-making across Caterpillars global network.

You will oversee day-to-day activities and cross-functional collaboration with service experts analytics teams and technology partners to design test and deploy GEN AI solutions that improve uptime reduce costs and elevate customer experience. This includes managing the product roadmap aligning with enterprise AI governance and ensuring seamless integration with Caterpillars digital platforms and analytics ecosystem.

What You Will Do:

Product Strategy & Roadmap

• Define and evolve the GEN AI product vision for Global Service and Advanced Analytics aligned with Caterpillars AI Assistant roadmap CAT Foresight and enterprise transformation goals.
• Drive prioritization of features such as predictive maintenance automated diagnostics AI guided troubleshooting intelligent service recommendations and advanced data insights.

Cross-functional Leadership

• Collaborate with engineering data science analytics and service operations teams to deliver scalable AI solutions with high reliability and compliance.
• Partner with Cat Digital DPM and Cat Technology teams to ensure alignment with broader enterprise AI strategies.

Lifecycle Management

• Oversee the full lifecycle of GEN AI solutions from ideation and prototyping to testing deployment and continuous improvement.
• Ensure compliance with governance frameworks security protocols and production readiness standards.

Service Enablement

• Champion user-centric design for service-facing tools enabling intuitive access to diagnostics repair workflows and predictive insights.
• Support global service teams through AI-driven guidance and contextual recommendations for complex repairs and maintenance planning.

Performance & Analytics

• Monitor solution performance usage patterns and feedback to inform enhancements and ensure measurable impact on service efficiency and dealer and customer satisfaction.

Innovation & R&D

• Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for service optimization and advanced analytics.

What You Will Have:

• Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on solution behavior data usage and model selection.
• Effective Communications: Translate complex AI and analytics concepts into actionable insights for stakeholders across engineering product and service operations.
• Software Change Request Management: Manage change requests for AI configurations model updates and deployment protocols.
• Software Engineering: Lead development of AI solutions using modular architectures ensuring flexibility in LLM selection and minimizing hallucinations.
• Software Product Business Knowledge: Understand the business impact of AI features on service efficiency cost reduction and customer satisfaction.
• Software Product Management: Navigate ambiguity in emerging AI technologies balancing innovation with operational feasibility and compliance.
• Software Product Technical Knowledge: Deep familiarity with integration into Caterpillars analytics platforms service systems and digital ecosystem.
• Marketing Strategy and Positioning: Position AI-driven service and analytics capabilities as transformative tools in Caterpillars portfolio supporting customer loyalty and operational excellence.

Considerations For Top Candidates:

• Experienced with Agile methodology
• Experience managing product backlog
• Experience working with BI tools such as PowerBI or Tableau
• Experience with Python programming is a plus

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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