Job Description

Please note:

• Current work authorization for Canada is required for all openings.
• This is a regular full-time role.
• You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and professionally.

Role Overview:

The Manager of Operations FCC - Banking & Physical Certificates is responsible for managing the client facing and market facingoperations teams within FCC and the effective management and leadership of the Operationsfunction including transaction processing quality and throughput development and maintenance ofappropriate controls staff planning and utilization and process reviews and improvements.

This role will be in the Banking & Physical Certificates departments. Reporting to this Manager are roles such as Operations Representatives Operations Specialists and Team Managers.

This role is responsible for ensuring that Fidelitys brand and reputation is protected by adhering toFidelitys compliance and risk framework.

What You Will Do:

Financial and Risk Management: Demonstrates understanding of regulatory risk and compliance supervisory obligations and internal controls by:

• Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings.
• Ensures all reporting is completed on or before regulatory deadlines.
• Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
• Represent FCC Operations on market boards panels external bodies seminars conferences/courses. Requires the ability to speak in forums comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
• Participate in project work relevant to the department and delegate responsibilities amongst the team to ensure adequate project team support.
• Ensures procedure documents are maintained up to date and required controls are adhered to.
• Ensure supervisory oversight is in place to strengthen regulatory and risk controls to minimize exposure of the day-to-day work.
• Issues escalated and resolved in a timely manner following identified procedures.
• Daily and monthly balancing of control accounts. Any out of balances are addressed timely and escalated when necessary.
• Assess business units and self-identify high risk areas and mitigate the risk through updated process and/or procedures.

Metrics & Data - Function and team performance:

• Develop and implement metrics KPIs and capacity modeling.
• Responsible for performance trends against scorecards/Service Level Opportunities (SLOs)for departments to ensure that goals are met; identify barriers/gaps and recommends a planof action.
• Develop and follow up on annual departmental goals against the FCC corporate goals.
• Partner and collaborate with FCCs clients vendors peer groups and FCC employees:
• Collaborate with FCC partners and clients in a consultative manner to determine whatis required and execute change.
• Liaise and maintain strong relationships with vendors associated to the departmental objectivesand responsibilities.
• Engage vendors timely to raise production concerns initiate review of requirements associated toproject work impacting these partners etc.
• Project work:
• Key participant/Subject matter expert (SME) on projects related to FCC Operations.
• Lead smaller scale projects- department initiated changes etc.
• Engage employees in establishing clear and measurable goals that achieve businessresults.
• Provide coaching and give feedback to employees to meet business objectives andenhance individual performance; Ensure managers and their employees understand thevalues policies and procedures of Fidelity and their business unit.
• Develop and mentor team members according to Fidelity standards.
• Ensure team receives the training on the skills and knowledge to proficiently perform therole. Understand limitations and challenges and work around these to achieve best results.
• Understand and demonstrate regulatory and risk supervisory obligations as appropriate toyour role.

What Were Looking For:

• University Degree (or equivalent experience).
• 5 years of experience in an operational area within the financial industry or 5 years of experience within the brokerage dealer industry preferably in back-office operations.
• 3 years leading teams preferably with demonstrated coaching training and mentoring skills.

Nice To Have:

• Knowledge of Banking and/or Physical Certificates process.
• Understanding of depositories such as CDS and DTC and applications that support both departments such as ARROW and Kyriba.
• Knowledge of Broadridges Dataphile platform an asset.

The Skills You Bring:

• Experience working on projects with the expectation to influence team members and peers.
• Exceptional people management/leadership and coaching skills.
• Excellent problem-solving skills.
• Excellent communication skills written and oral.
• Accurate and detailed oriented.
• Business knowledge/acumen - forecasting. (i.e. headcount/overtime/resourcing/cost benefit analysis).
• Knowledge of government regulatory and compliance policy/rules that govern the business.
• Excellent knowledge of Canadian Capital Markets operations roles and processes.

Fidelity Benefits and Perks!

• Competitive total compensation package
• Opportunity to participate in Fidelity profit-sharing program
• Company contributes into your RRSP without a matching requirement from you
• Health benefits and coverage with no requirement for employee paid premiums including up to $5000 for therapy
• Health Care Spending Account
• TELUS Health Virtual Care app
• Health and Fitness Reimbursement
• Up to $650 for home office equipment
• Generous time off policy
• 2 paid days annually to volunteer
• Access to over 11000 training and development courses
• Tuition reimbursement
• Monetary awards for completing a required designation
• Annual dues reimbursement for professional designations
• Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of25 weeks

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team