Customer Experience Support Specialist

Be the Voice That Supports Our Members and Strengthens Service Excellence

Are you detail-oriented service-driven and motivated by helping others LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Experience Support Specialist to support our Customer Experience team and serve as a key connection point for members internal departments and end users.

In this role youll help ensure timely communication accurate documentation and smooth coordination across customer inquiries recall activity and basic discrepancy resolutionplaying an important part in delivering dependable service to our healthcare partners.

What Youll Do

Support Customers & Internal Teams

• Serve as a first point of contact for basic customer inquiries order status updates and product questions
• Maintain a professional positive and solution-focused approach in all communications
• Provide backup support to the Customer Experience team during high-volume periods

Assist with Recall & Documentation Processes

• Support recall processing documentation and follow-up communications
• Maintain recall tracking logs and verify item quantities
• Coordinate with Purchasing Distribution and Customer Experience teams to ensure accurate information flow

Help Resolve Receiving & Discrepancy Issues

• Review basic receiving discrepancies and verify supporting documentation
• Update discrepancy logs and escalate complex issues as needed
• Communicate with internal departments to support timely resolution

Maintain Accuracy & Quality

• Enter notes and updates into internal systems (Elite WMS DMS workflow tools)
• Maintain organized digital and physical files
• Demonstrate strong attention to detail and professionalism in all work

What You Bring

• High School Diploma or equivalent (required)
• 12 years of experience in customer service distribution receiving or administrative support (preferred)
• Strong verbal and written communication skills
• Basic computer proficiency (email Word Excel data entry)
• A dependable detail-oriented mindset with a willingness to learn new systems

Why Join LeeSar & CSF

At LeeSar and CSF our Associates support hospitals and healthcare systems across Southwest Florida by delivering reliable supply chain and service solutions. As a Customer Experience Support Specialist youll be part of a collaborative team that values accuracy communication and service excellence.

Youll make an impact by:

• Supporting healthcare partners through responsive customer service
• Contributing to accurate recall and documentation processes
• Working in a team-focused environment where reliability matters

Benefits Package

LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic annual bonus program an HDHP plan at zero cost for associate-only coverage employer contributions to HSA and cost-sharing at all coverage levels employer-paid disability and group life insurance and a 401(k) plan with up to a 5% employer match and immediate vesting plus a Roth option. Additional benefits include dental vision and voluntary plans tuition reimbursement professional development opportunities nine paid holidays and a generous PTO bank.

At LeeSar and CSF our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.

Interested candidates may request the full job description by emailing with the subject line Customer Experience Support Specialist.