Take a leap and join our team!

We are in search of Member Contact Center Representatives to join our Credit Union after 90 days this position is eligible to work from home remotely. Candidates must reside inWashingtonto be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.

Spanish bilingual candidates preferred.

We are currently hiring for the Tuesday - Saturday shift schedule.

At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:About - Gesa Credit Union

Role Summary:

The Member Contact Center Representative serves the membership through effective communications troubleshooting proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics quality scores adherence to schedule and Member Satisfaction scores while demonstrating empathy curiosity and expertise in all product and services to determine member needs.

What You Will Be Doing:

About You:

What You Will Need:

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical Dental Vision and Life Insurance
• 20days/year accrual of Paid Time Off Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

*Hiring Bonus Terms:

• Bonus offered for a limited time only; select job openings are eligible; program may be discontinued in Gesas sole discretion.
• If hired for an eligible position payout will occur in two installments: $250 on the new team members first paycheck and $250 following the team members successful completion of the 90-day Introductory period.
• Team member must be employed at the time of the first and second installment payout to be eligible for the payout.
• Current and previous team members are not eligible to receive the hiring bonus offer.
• You must be employed at the time of either installment payout to be eligible for the payout.

Get wise to whats possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity ()