Team Manager AusSuper Life & LTC Team

This role is responsible for leading a team of Claims Consultants Claims Service Consultants and/or Officers to delivery exceptional claims handling and service experience in line with TALs claims philosophy claims handling procedures and risk management framework.

This role is focused on providing a market-leading customer experience while appropriately managing risk and regulatory compliance. This will be achieved by ensuring strong operational disciplines portfolio management stakeholder engagement and ensuring capability development across the team. The Team Manager is also responsible for the resolution of escalated issues or customer complaints whilst delivering outcomes that align with TALs Claims Philosophy.

In this role you will: 

• Claims Management: Own performance of the Life Claims portfolio ensuring accurate assessment cost control and customer service using best-practice strategies.
• Customer Escalations: Resolve complaints and implement actions to improve service quality.
• Risk & Compliance: Maintain strong risk culture and adherence to all controls policies legislation and industry guidelines.
• Complex Claims Support: Assist with liability determinations strategy sign-off and case conferencing for complex claims.
• Operational Oversight: Manage daily work allocation monitor performance resource planning and ensure service delivery through reporting.
• People Leadership: Recruit coach and develop Claims Consultants while driving TALs risk culture and customer service standards.

Qualifications :

• At least 2 years experience in a similar team manager role within Financial Services/Insurance. Industry or 5 years experience in a Claims Consultant (or similar) role.
• Strong knowledge of Insurance (Preference given to Life Insurance experience).
• Demonstrated experience in operational management.
• Excellent communication and presentation skills.
• Sound knowledge of claims handling practices.
• Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time