Description
JOB SUMMARY
The HealthySteps Program Manager is responsible for the day-to-day operational leadership implementation of quality and fidelity of the HealthySteps program across all sites. This role ensures the program functions effectively consistently and in alignment with the national HealthySteps model PCCT policies and funder requirements.
The Program Manager owns internal execution including staff supervision clinic relationships data management workflow coordination and continuous quality improvement. This role translates strategic direction set by the Director into operational practice and ensures staff have the tools clarity and support needed to deliver high-quality services to families.
PRIMARY RESPONSIBILITIES
Program Operations & Implementation
- Oversee daily operations of the HealthySteps program across all clinic sites.
- Ensure consistent implementation of the HealthySteps model policies and procedures.
- Serve as the primary operational contact for clinic partners regarding workflows logistics and service delivery.
- Build and maintain strong relationships with clinic leadership to ensure effective integration of the program into clinical workflows.
- Identify and resolve operational barriers that impact service quality or staff effectiveness.
Staff Supervision & Support
- Directly supervise HealthySteps Supervisors and assigned program staff.
- Provide regular supervision coaching and performance feedback including facilitated review of program performance with staff to identify lessons learned and implement continuous improvements.
- Support reflective supervision practices in collaboration with clinical leadership as appropriate.
- Lead onboarding training coordination and ongoing professional development for program staff.
Data Reporting & Fidelity
- Ensure accurate and timely data collection documentation and reporting in accordance with HealthySteps national PCCT requirements and funder expectations.
- Monitor fidelity metrics outcomes and performance indicators.
- Use data to inform continuous quality improvement efforts and operational adjustments.
- Prepare operational reports and summaries for the Director and internal stakeholders.
Quality Improvement & Compliance
- Lead program-level performance and quality improvement (PQI) initiatives.
- Ensure compliance with agency policies grant requirements and contractual obligations.
- Develop and maintain program workflows tools and documentation to support consistency and accountability.
Internal Coordination & Communication
- Collaborate closely with the HealthySteps Director to align operations with strategic priorities.
- Partner with internal departments (finance HR data development) to support program needs.
- Elevate trends risks and opportunities to the Director with clear recommendations.
Other Responsibilities
- Support clinic onboarding and expansion efforts as directed.
- Participate in internal committees or workgroups related to program operations.
- Represent HealthySteps in operational meetings as assigned.
- Uphold PCCTs values of compassion integrity & transparency collaboration & respect learning & adaptability and excellence.
- Perform other duties as assigned by the HealthySteps Program Director to support effective program operations.
Requirements
REQUIRED QUALIFICATIONS
- Masters degree in early childhood social work public health education or related field.
- Minimum of 5 years experience in program implementation operations or supervision within early childhood healthcare or human services.
- Demonstrated experience supervising staff and managing complex workflows.
- Strong organizational problem-solving and communication skills.
- Comfort working in clinical or healthcare-adjacent environments.
PREFERRED QUALIFICATIONS
- Experience with the HealthySteps model or other evidence-based early childhood programs.
- Experience with data systems dashboards or performance monitoring.
- Familiarity with quality improvement frameworks.
- Collaborative growth-oriented leadership style.
CORE COMPETENCIES
- Operational leadership and execution
- Staff supervision and development
- Program fidelity and accountability
- Data-informed decision-making
- Clear communication and follow-through
Salary Description
$60000 - $70000
Required Experience:
Manager
Full-timeDescriptionJOB SUMMARYThe HealthySteps Program Manager is responsible for the day-to-day operational leadership implementation of quality and fidelity of the HealthySteps program across all sites. This role ensures the program functions effectively consistently and in alignment with the nat...
Description
JOB SUMMARY
The HealthySteps Program Manager is responsible for the day-to-day operational leadership implementation of quality and fidelity of the HealthySteps program across all sites. This role ensures the program functions effectively consistently and in alignment with the national HealthySteps model PCCT policies and funder requirements.
The Program Manager owns internal execution including staff supervision clinic relationships data management workflow coordination and continuous quality improvement. This role translates strategic direction set by the Director into operational practice and ensures staff have the tools clarity and support needed to deliver high-quality services to families.
PRIMARY RESPONSIBILITIES
Program Operations & Implementation
- Oversee daily operations of the HealthySteps program across all clinic sites.
- Ensure consistent implementation of the HealthySteps model policies and procedures.
- Serve as the primary operational contact for clinic partners regarding workflows logistics and service delivery.
- Build and maintain strong relationships with clinic leadership to ensure effective integration of the program into clinical workflows.
- Identify and resolve operational barriers that impact service quality or staff effectiveness.
Staff Supervision & Support
- Directly supervise HealthySteps Supervisors and assigned program staff.
- Provide regular supervision coaching and performance feedback including facilitated review of program performance with staff to identify lessons learned and implement continuous improvements.
- Support reflective supervision practices in collaboration with clinical leadership as appropriate.
- Lead onboarding training coordination and ongoing professional development for program staff.
Data Reporting & Fidelity
- Ensure accurate and timely data collection documentation and reporting in accordance with HealthySteps national PCCT requirements and funder expectations.
- Monitor fidelity metrics outcomes and performance indicators.
- Use data to inform continuous quality improvement efforts and operational adjustments.
- Prepare operational reports and summaries for the Director and internal stakeholders.
Quality Improvement & Compliance
- Lead program-level performance and quality improvement (PQI) initiatives.
- Ensure compliance with agency policies grant requirements and contractual obligations.
- Develop and maintain program workflows tools and documentation to support consistency and accountability.
Internal Coordination & Communication
- Collaborate closely with the HealthySteps Director to align operations with strategic priorities.
- Partner with internal departments (finance HR data development) to support program needs.
- Elevate trends risks and opportunities to the Director with clear recommendations.
Other Responsibilities
- Support clinic onboarding and expansion efforts as directed.
- Participate in internal committees or workgroups related to program operations.
- Represent HealthySteps in operational meetings as assigned.
- Uphold PCCTs values of compassion integrity & transparency collaboration & respect learning & adaptability and excellence.
- Perform other duties as assigned by the HealthySteps Program Director to support effective program operations.
Requirements
REQUIRED QUALIFICATIONS
- Masters degree in early childhood social work public health education or related field.
- Minimum of 5 years experience in program implementation operations or supervision within early childhood healthcare or human services.
- Demonstrated experience supervising staff and managing complex workflows.
- Strong organizational problem-solving and communication skills.
- Comfort working in clinical or healthcare-adjacent environments.
PREFERRED QUALIFICATIONS
- Experience with the HealthySteps model or other evidence-based early childhood programs.
- Experience with data systems dashboards or performance monitoring.
- Familiarity with quality improvement frameworks.
- Collaborative growth-oriented leadership style.
CORE COMPETENCIES
- Operational leadership and execution
- Staff supervision and development
- Program fidelity and accountability
- Data-informed decision-making
- Clear communication and follow-through
Salary Description
$60000 - $70000
Required Experience:
Manager
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