Complex Sales Manager (Gerente de ventas complejao)

POSITION PURPOSE

This role is responsible for driving group and corporate business for two properties: Red Cliffs Lodge Moab and Red Cliffs Lodge Zion by developing new accounts maintaining and growing existing relationships and executing strategic sales initiatives to maximize revenue and profitability across both properties. This is a hands-on selling role with meaningful growth potential and direct impact on overall revenue performance. The Complex Sales Manager will meet and exceed forecasted and budgeted revenue goals while ensuring a high level of customer satisfaction throughout the sales process. This position requires a strong understanding of seasonal demand cycles destination-driven hospitality and ownership of the guest experience from initial inquiry through execution working collaboratively with hotel leadership sales and banquet teams to ensure a successful and seamless operation.

ESSENTIAL RESPONSIBILITIES

Sales & Business Development

• Proactively source and secure new group and corporate business for Moab and Zion
• Target key segments including corporate retreats incentive travel small meetings and experiential vertical markets
• Prospect out-of-market accounts and maintain a disciplined outbound sales cadence
• Respond to RFPs with thoughtful story-led proposals that protect rate integrity and maximize total value
• Build and manage a strong pipeline that supports occupancy ADR and strategic mix

Account & Market Engagement

• Build lasting relationships with meeting planners incentive houses and third-party partners
• Represent the Red Cliffs Lodge brand at industry events sales missions and client appointments
• Maintain awareness of competitive sets destination trends and demand drivers in both markets

Collaboration & Execution

• Work closely with the Director of Sales Revenue Management and on-property teams
• Maintain accurate pipeline tracking forecasting and reporting
• Travel regularly between Moab and Zion while executing consistent remote sales outreach

SUPPORTIVE FUNCTIONS

This position may also perform the following support functions as assigned by the manager based on hotel needs: Assist with any guest inquiry.

• Follow all company and safety and security policies and procedures.
• Perform other reasonable job duties as requested by direct and indirect supervisors.
• Report maintenance problems safety hazards accidents or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.
• Assist with any guest inquiry

Required Experience & Qualifications Hospitality & Event Experience

• 25 years of hotel sales experience with group and/or corporate focus
• Experience selling destination resort lifestyle or independent luxury hotels strongly preferred
• Marriott background welcomed but an independent luxury mindset is essential
• Proven ability to drive new business grow accounts and meet revenue goals

Systems & Technical Skills

• Working knowledge of:
  • CI/TY (or comparable CRM)
  • Cvent
  • Group housing tools such as Passkey
  • Microsoft Excel Word and Outlook
• Understanding of:
  • Group pricing and basic displacement principles
  • Contract negotiation and concessions
  • Pipeline management and forecasting accuracy

Professional Strengths

• Strong prospecting and relationship-building skills
• Highly organized self-directed and comfortable managing two distinct destinations
• Confident communicator who sells experience environment and value
• Collaborative adaptable and growth-oriented
• Demonstrated success in achieving or exceeding sales targets

Why This Role Matters

The Conference Services Manager is the emotional and operational center of group events at Red Cliffs Lodge Moab. You are the steward of the client relationship the translator between vision and execution and the partner who turns a signed contract into an unforgettable experience. This role directly influences guest satisfaction repeat business and revenue growth.

PHYSICAL DEMANDS

• Environmental conditions are inside; a job is considered inside if staff spends approximately 75 percent or more of the time inside. The temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
• Hearing smelling tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with guests supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend stoop squat and stretch to fulfill cleaning tasks occasionally.
• Ability to work primarily with fingers to pick pinch type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers printers 10-key adding machine multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed.

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities:

• Must be able to speak read write and understand the primary language used in the workplace.
• Requires good communication skills verbal written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Possess strong supervisory leadership and hands-on management abilities along with effective coaching skills.
• Demonstrate solid financial expertise with proven experience in profit and loss management budgeting and food control procedures.
• Able to evaluate and develop personnel operations equipment and revenue streams to drive continuous improvement.
• Willing to travel within the regional area as required.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must Possess basic computational skills.
• Knowledge of computer programs math skills as well as budgetary analysis capabilities required.
• Ability to analyze foresee user needs and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS MS Office PMS PBX Key system and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
• Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations including but not limited to the following statutes and their state and local analogues (where applicable): Title VII ADEA Equal Pay Act Pregnancy Discrimination Act FLSA ADA OSHA FMLA and NLRA.
• Thorough knowledge of food products standard recipes and proper preparation.
• Ability to distinguish product quality taste texture and presentation and observe preparation.
• Ability to conduct meetings menu briefings and maintain communication lines between line staff and departmental managers.

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all the compensation to which they are entitled.

GROOMING

All Staff Members must maintain a neat clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality from time to time is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action up to and including termination of employment. Upon employment all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment. Due to the cyclical nature of the hospitality industry staff members may be required to work varying schedules to reflect the business needs of the addition attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.