Practice Manager

SUMMARY

DI exists to relieve the world of mediocre experiences and create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

The Practice Manager supports multiple practices (Corporate Healthcare Transit) by managing internal sales operations that help DI expand our portfolio of custom design fabrication and technology solutions. This is an internal-facing role that partners cross-functionally with Sales Marketing Creative Studio Estimating Technology and Project Management to keep pursuits organized accurate and moving forward.

The Practice Manager ensures sales processes are consistently applied across practice teamsand continuously improved to support efficiency clarity and on-time decision-making in a fast-paced environment. The ideal candidate is proactive assertive highly organized and able to quickly synthesize information to drive the next best action.

ESSENTIAL RESPONSIBILITIES/FUNCTIONSmay include but are not limited to:

Sales Operations & Process Ownership

• Serve as a subject matter expert for DIs internal sales process and business tools (e.g. Salesforce Slack Proposify) and support Practice Directors (PDs) and Account Directors (ADs) in moving opportunities through the pipeline.
• Own practice logistics and sales workflow setup including Salesforce opportunity setup Slack channel setup (as needed) pursuit checklists proposal coordination and internal routing.
• Ensure best practices and established procedures are consistently followed (client files approvals status reporting documentation standards etc.).
• Identify gaps redundancies or friction points in the sales process and recommend improvements to increase efficiency and clarity across practices.
• Coordinate pursuit execution including legal and insurance review estimating coordination internal scope alignment and proposal development for both proactive opportunities and RFPs.
• Prepare proposals for internal review/approval and ensure accuracy completeness and on-time delivery.
• Review RFP requirements delegate sections to the appropriate internal teams and coordinate completion to ensure all submissions are compliant and compelling.
• Oversee assembly of final RFP response packages and ensure submissions are delivered according to required formats and deadlines.

CRM Data Integrity & Reporting

• Maintain Salesforce accuracy for opportunities and accounts within each PD/ADs book of business including sales stage budget timeline etc.
• Keep internal stakeholders aligned by communicating opportunity status risks and next steps using Salesforce and supporting tracking documents.
• Partner with sellers to gather missing information needed to advance pursuits and reduce internal bottlenecks.
• Generate reports and/or participate in team discussions regarding Sales pipeline forecasting and project performance.

Cross-Functional Coordination

• Coordinate with internal teams to define project scope requirements assumptions exclusions and deliverables during pre-sale and discovery phases.
• Act as the operational hub for each practice meeting regularly (daily/weekly as needed) with PDs / ADs and Executive Creative Directors to review statuses remove blockers and prioritize active pursuits.
• Schedule lead and document internal pursuit/status meetings to keep teams aligned and accountable.

Contracts & Compliance Support

• Support PDs and ADs with client contracts vendor paperwork insurance documentation legal review and other required compliance items for new projects and renewals.

Team Culture & Collaboration

• Promote a collaborative solutions-oriented culture that supports clarity accountability and momentum across teams.

KNOWLEDGE/SKILLS/ABILITIES

• Strong experience with CRM and sales operations tools required; Salesforce experience preferred.
• Ability to interpret estimating workbooks and coordinate scope/pricing inputs across teams.
• Strong proposal and contract literacy required including ability to identify risk areas requirements and needed inputs.
• Excellent organizational skills and attention to detail; able to manage multiple pursuits simultaneously.
• Ability to proactively prioritize schedules and deliverables based on needs.
• Strong written and verbal communication skills including the ability to lead crucial conversations and drive alignment.
• Ability to synthesize information quickly and recommend next steps in real time.
• High internal customer-service mindset; proactive problem solver who removes friction for sellers and teams.
• Skilled at building trust and collaborating across multiple departments and personalities.
• Self-motivated accountable and comfortable working in ambiguity with shifting priorities.
• Entrepreneurial get stuff done mindset balanced with professionalism and a positive team-first attitude.

EDUCATION/CERTIFICATIONS/EXPERIENCE

• Bachelors degree from four-year College or University preferred or equivalent combination of education and experience
• Must have 4 years demonstrated success in a deadline driven customer-experience focused business model requiring strong project management skills
• Industry experience with various project types including digital video brand strategic consulting creative services construction/fabrication and/or architecture is highly desired
• Work history exhibiting an ability to grow existing accounts/relationships and identify and qualify new opportunities
• Proven experience exhibiting the ability to manage accounts and hit revenue targets
• Experience utilizing sales management tools required - preferably Salesforce and LinkedIn

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop kneel climb crouch or crawl
• The employee must be able to occasionally lift and/or move up to 50 pounds
• Specific vision abilities required for this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job employee may be exposed to wet and/or humid conditions moving mechanical parts fumes or airborne particles and outside weather conditions.

INTERESTED IN JOINING OUR TEAM

Permission to play at DI starts with the ability to be a team player possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website () to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical Dental and Vision insurance along with Short and Long Term Disability Life Insurance and Supplemental Accident Critical Illness and Hospital Indemnity. Additionally we offer a 401(k) with a match Health Savings Account match Paid Time Off (PTO) 7 paid holidays plus an employee chosen Floating Holiday annually and paid Parental Leave.

In 2018 DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Please submit a cover letter resume and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities please visit must be able to pass a pre-employment drug test and hold a valid drivers license. Dimensional Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.Equal Employment Opportunity Posters If youd like to view a copy of the companys affirmative action plan or policy statement please email If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail or call toll-free.