Helpdesk Specialist
Share
Job Location:
Fort Belvoir, VA - USA
Monthly Salary:
$ 65650 - 118675
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Leidos is seeking an experiencedHelpdesk SpecialistinFort Belvoir VAto support a large high-profile DOD contract. As a key member of the Service Desk team you will provide critical IT support that enables the agencys Information Management & Technology Directorate (ITD) to consolidate modernize and innovate service delivery for mission partners in CONUS and OCONUS locations.
In this role the successful candidate will provide comprehensive IT Service Desk support including installing operating maintaining and troubleshooting classified and unclassified systems. You will serve as an essential point of contact for technical triage resolution and escalation ensuring a high level of customer satisfaction.
Clearance: Must have an active DOD TS/SCI clearance. (U.S. Citizen Required)
Key Responsibilities:
Frontline Technical Support
Serve as an initial point of contact for IT-related incidents and service requests providing timely and effective support via phone online channels and deskside visits.
Perform technical triage troubleshoot complex user-facing issues and apply correct fixes or workarounds to restore service.
Provide support for new employee onboarding including the setup of all ADPE (monitors VDI laptops phones printers) and ensuring connectivity to required applications and services.
Incident & Process Management
Analyze troubleshoot and resolve assigned tickets in Remedy and/or ServiceNow adhering to established allocation processes.
Diligently document all work communications and resolutions within the ticketing system to ensure data integrity and a clear audit trail.
Ensure all assigned tickets are managed effectively to meet or exceed the programs AQL/SLA commitments.
Follow ITIL-based processes for incident and request management escalating issues to appropriate teams when necessary.
Customer Service & Communication
Deliver a high standard of customer service communicating clearly and professionally with all personnel.
Document and communicate service degradations or outages to affected users and contribute to resolution efforts.
Create and refine Knowledge Base Articles (KBAs) to empower users and improve first-contact resolution rates.
Basic Qualifications:
Bachelors Degree with 4 years of relevant experience or a Masters Degree with 2 years of experience. (Additional specific experience will be considered in lieu of a degree).
Must have an active DOD TS/SCI clearance.
Must possess an Information Assurance Technician (IAT) Level II certification.
Experience in IT customer service including at least two (4) years of experience with an IT ticketing system (Remedy ServiceNow etc.).
One (1) year of experience using remote desk takeover tools.
Demonstrated experience in meeting service level goals and targets.
Preferred Qualifications:
Experience with ServiceNow.
Experience supporting Office 365 and remote desktop applications.
Background in Windows Server or Cisco networking environments.
Certification in a process-based framework such as ITIL HDI or CompTIA.
At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.
If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.
Original Posting:
January 8 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $65650.00 - $118675.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
