Coordinator, Client Experience
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
8:00a-4:30p / Full Time / 40hrs
Description
JOB DESCRIPTION:
- Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician.
- Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice which includes relationship building with current and prospective patients managing and successfully implementing surgical acceptance strategies and development of a referral network.
- Serves as the point person ensuring proper communication with current and prospective surgical patients with physician staff colleagues and referring physicians.
- Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude.
- Converts surgical consultation patients to surgery and creates excitement about prospective surgery options.
- Develops physician referrals via monthly sales calls follow-up correspondence development of educational materials and staff training.
- Serves as key contact for cosmetic surgery inquiries including those from patients physicians and staff members.
MINIMUM QUALIFICATIONS:
- Bachelors Degree in communication/marketing/business emphasis preferred.
- Equivalent work experience in sales marketing business customer service hospitality travel industry or with a surgical practice may be substituted in lieu of a bachelors degree.
- Two (2) years related experience in sales marketing business customer service hospitality travel industry or with a surgical practice.
- Experience using various software packages including database applications spreadsheets and word processing.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
