IT Help Desk Technician 1st Shift Millennium Space Systems
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Job Location:
El Segundo, CA - USA
Monthly Salary:
$ 29 - 43
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyMillenium Space Systems (MSS) a part of Boeing Defense Space and Security (BDS) is seeking a IT Help Desk Technician to support the IT team in El Segundo CA!
Job Summary
The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors whether on the phone or in person. This roles primary goal is to ensure a clients satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift.
This positions internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.
Position Responsibilities:
Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone email and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install make changes and repair computer hardware and software
Follow up with customers to ensure issues are resolved
This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.
Security Clearance and Export Control Requirements
This position must meet Export Control compliance requirements therefore a US Person as defined by 22 C.F.R. 120.15 is Person includes US Citizen lawful permanent resident refugee or asylee.
Basic Qualifications (Required Skills/Experience):
Technical degree or 2 years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer mobile devices and printer technical issues
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. GovernmentrequiresU.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start isrequired.
Preferred Qualifications (Desired Skills/Experience):
Experience with Active Directory
Experience with Office365 enterprise
Experience with IP Phones
Experience with Windows 10/11
Experience supporting new employee Onboarding
Microsoft Certified Systems Associate
CompTIA A certification
CompTIA Security certification
Conflict of Interest:
Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process
Drug Free Workplace:
Millennium Space Systems a Boeing Company is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Shift:
This role will be on 1st Shift
Total Rewards:
At Millennium Space Systems a Boeing Company we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range: Level 2: $29.82-$43.87
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
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