Service Coordinator
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Knowledge and Skill Requirements
- Proficiency in word processing and spreadsheet software.
- Good verbal written and interpersonal communication skills.
- Knowledge of equipment supplies and procedures necessary to perform duties.
- Familiarity with Dealer Business System or similar systems.
Preferred Qualification(s)
- Previous experience as a Service Clerk or in a service-related role.
- Strong organizational and attention-to-detail skills.
Education Requirements
- High school diploma or equivalent (required).
Essential Job Functions
- Review labor mileage and parts on work orders for accuracy.
- Process service work orders including opening closing and making changes.
- Review machine repair history for possible warranty coverage.
- Process purchase orders and outside invoices promptly.
- Maintain field service work order history folders.
- Ensure service reports are written and corrected as needed.
- Answer telephone promptly and professionally.
- Perform tasks accurately and efficiently following directions.
Leadership Responsibilities
- None specified; primarily an individual contributor role supporting the Service Manager.
Preferred Experience and Skills
- Three years of experience in a service-related role.
- Experience using word processing and spreadsheet software.
- Ability to work independently and follow established procedures.
Physical and Mental Requirements
- Ability to perform detailed reviews of work orders and reports.
- Strong focus and attention to detail to ensure error-free work.
- Mental agility to manage multiple tasks and meet deadlines.
Work Environment
- Office setting with frequent interaction with service personnel and customers.
- Requires handling phone calls and administrative tasks in a professional manner.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Stowers Cat provides new, used, & rental equipment to Eastern Tennessee. Learn more about how we can help you get the job done with quality Cat equipment!
