Prevention Case Manager

Title: Prevention Case Manager

Department: Homeless Prevention and Rapid Rehousing - Region 4

Reports to: Senior Case Manager

FLSA Status: Exempt

Salary: $

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives of nearly 3000 individuals half of which were children.

Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture we offer our employees a work-life balance 401K (with employer matching) and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Prevention Case Manager plays a vital role in supporting people in the community who are at imminent risk of homelessness. This position involves providing direct time-limited services to participants including comprehensive assessments of their needs and connecting them with necessary resources such as legal assistance housing options and mental health support. The role emphasizes advocacy to ensure participants receive the full spectrum of services required to achieve housing addition the Prevention strategies to prevent participants from re-entering crises or the justice system unnecessarily by identifying alternative support systems and preventive measures. The position requires a client-centered approach that respects self-determination involves them in decision-making and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care. The role also involves maintaining accurate documentation and preparing reports to ensure compliance with organizational policies and funding requirements

Responsibilities:

Participant-Centered Support

• Coordinate and manage assigned prevention cases

• Develop maintain and share a comprehensive resource library and related communication materials.

• Promote program awareness and build trust with community partners to enhance engagement.

• Provide Housing location services referrals and advocacy

• Facilitating housing-related tasks such as document collection

• Assisting with rental assistance packages from various funding sources properly documenting fund distribution and leading the recertification process as needed.

• Address safety concerns quickly and compassionately.

Collaboration & Administrative Support

• Collaborate as part of a multidisciplinary team to ensure timely service delivery.

• Ensure all relevant participant information is promptly shared with the appropriate staff.

• Monitor participant progress through regular contact and communication with external and internal service providers conducting assessments and making necessary referrals.

• Manage tasks and maintain up-to-date complete participant charts including scanning documentation as needed.

• Ensure accurate and timely documentation of participant interactions within the HMIS database.

• Perform monthly data clean-up to maintain HMIS accuracy.

• Participate in weekly staff meetings and training sessions as directed by the supervisor.

• Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work.

Other

• Work as a contributing team member within Shelter House and external agencies

• Exemplify Shelter House core values

• Perform other assigned duties as needed

Required:

• A bachelors degree in human services/ related field or commensurate experience

• 2 years of street outreach/case management/ direct services/other related experience

• Strong written and oral communication skills

• Ability to prioritize competing priorities and make sound judgements

• Ability to complete tasks while navigating frequent interruptions

• Ability to deliver creative resourceful solutions to unique challenges

• Strong organizational and time management skills

• Valid Drivers License and reliable transportation

• Ability to Drive a 15-passenger van

• Willingness to work evenings and weekends when needed

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Manager