Call Coordinator
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Accountabilities
Call Management - Answer and professionally manage all incoming calls related to IT issues or service requests.
Ticket Logging & Accuracy: Log all calls and requests meticulously into the ticketing system ensuring all information (user details issue description severity) is accurate and complete.
Sharing the Ticket ID with the user & keep end-users informed about the status of their requests
Answer and manage incoming calls related to IT issues or service requests.
Provide process-related assistance and basic troubleshooting guidance to end-users over the phone
Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
Working in Shifts for 24X7 support
Skills Required (Knowledge and Skills)
Good Communication Skills
Clear and Pleasant Voice
Active Listening
Empathy
Basic knowledge of Windows & MAC Operating systems
Basic knowledge of Desktops & Laptop Hardware.
- ITIL knowledge
Key Attributes (Experience and Qualifications)
Graduate in BE (IT / CSE)/ B. TECH /BCA / BSC-IT
Experience 0 to 1 yrs
Required Experience:
IC
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide ... View more
