ServiceNow Administrator
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Job Location:
Bradenton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Empath Health is seeking a detail-oriented ServiceNow Administratorto join our Information Technology team. In this role the ServiceNow Administrator manages configures and maintains the ServiceNow platform within the healthcare organization. This role is central to integrating ServiceNow modules with existing healthcare systems supporting operational excellence and ensuring regulatory compliance. The Administrator collaborates with IT clinical and business teams to optimize workflows and align the platform with organizational priorities.
What Youll Do
- Administer and maintain the ServiceNow platform including user management roles groups and permissions in line with ITSM best practices.
- Configure and integrate ServiceNow modules (Incident Problem Change Asset Knowledge Service Catalog) tailored to healthcare operations.
- Collaborate with technical teams to connect ServiceNow with critical healthcare systems (EHR HRIS financial platforms) for seamless data exchange and workflow automation.
- Develop test and implement workflows business rules UI policies and automation scripts aligned with ITIL and ITSM methodologies.
- Continuously evaluate and refine ServiceNow processes to enhance service delivery incident response and change management.
- Monitor system performance apply upgrades and patches and resolve platform issues to ensure reliability and high availability.
- Maintain compliance with HIPAA HITECH and other healthcare regulations regarding data privacy security and auditability.
- Provide technical support knowledge transfer and training for end-users including clinical and business staff to foster adoption of best practices in ITSM and ServiceNow usage.
- Create and maintain thorough documentation of platform configuration integrations customizations and ITSM process flows.
- Participate in IT change advisory board meetings and on-call support rotation as required.
Why Join Empath Health
Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.
What Youll Need
Professional Certifications (Preferred):
- ServiceNow Administrator certification
- ITIL Foundation or higher
- Other relevant certifications in IT service management or project/program leadership
- Bachelors degree in Computer Science Information Technology or a related field/experience required.
- 2 years of ServiceNow administration experience ideally within a healthcare or regulated environment.
- Demonstrated expertise in configuring and integrating ServiceNow ITSM modules.
- Experience implementing ITSM best practices and working within ITIL frameworks.
- Familiarity with healthcare regulations (HIPAA HITECH) and compliance within ITSM processes.
- Proficiency with JavaScript HTML and web technologies for platform customization.
- Experience with integration tools and APIs is advantageous.
What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.
Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.
At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
RJ Young partners with organizations to provide innovative office & IT technology, helping them streamline operations, boost productivity, and security.
