Business Analyst (ServiceNow)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
ServiceNow Business Analyst
Whats on offer:
- Job Type: 1 year contract/Perm
- Industry: Consulting
- Competitive Package
Client & Stakeholder Engagement
- Act as the primary liaison between client business users and firms technical teams
- Facilitate requirement-gathering workshops design sessions and process walkthroughs
- Understand client business processes and translate them into ServiceNow functional requirements
ServiceNow Solution Analysis
Analyze and document requirements for ServiceNow modules including:
- ITSM (Incident Problem Change Request)
- CMDB / ITOM
- ITBM / SPM (where applicable)
- HRSD / CSM / GRC (depending on client scope)
- Collaborate with ServiceNow Developers and Architects to support solution design decisions
- Ensure proposed solutions align with ServiceNow best practices and client governance standards
Delivery & Documentation
Produce clear and structured documentation such as:
- Business Requirement Documents (BRD)
- Functional Specification Documents (FSD)
- User stories and acceptance criteria
- Support Agile delivery activities including sprint planning backlog refinement and demos
- Coordinate and support User Acceptance Testing (UAT) defect tracking and sign-off
Governance Risk & Quality
- Ensure compliance with client policies audit requirements and regulatory standards
- Support change management and release processes
- Contribute to Cognizant delivery quality standards and reusable assets
Core Requirements
- 38 years of Business Analyst experience with hands-on ServiceNow project exposure
- Strong understanding of ITIL processes and service management concepts
- Experience working in client-facing or consulting environments
- Familiarity with Agile / Scrum delivery models
Technical & Functional Skills
- Experience documenting functional requirements for ServiceNow implementations
- Understanding of workflows catalog items CMDB and integrations (conceptual level)
- Ability to work across multiple client workstreams and stakeholders
Preferred / Nice-to-Have
- ServiceNow certifications (CSA ITSM or module-specific)
- Experience supporting banking financial services or regulated enterprise clients
- Prior experience with Cognizant Infosys TCS Accenture or similar system integrators
- Exposure to ServiceNow upgrades migrations or platform consolidations
Education
Bachelors degree in Business Information Technology or a related discipline
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
