Services Project Manager Digital Science and Automation Solutions Technical Operations
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Position Summary
The Services Project Manager Technical Operations plays a critical role in driving operational excellence and ensuring compliance across the Digital Science service delivery organization. This role is responsible for managing the service backlog to maintain alignment with Quality Management System (QMS) processes coordinating global resource allocation and facilitating technical coordination with customers.
The ideal candidate combines strong project management experience technical familiarity with cloud-based services (AWS) and expertise with agile collaboration tools such as Jira and Confluence. This individual will work cross-functionally with internal teams and customers to maintain service quality improve process efficiency and ensure consistent delivery across global regions.
Key Responsibilities
Backlog and Process Management
Manage and maintain the Technical Operations service backlog in compliance with QMS and internal standards.
Ensure timely and accurate tracking of all service delivery tasks projects and incidents.
Identify and resolve workflow bottlenecks drive adherence to process timelines and support audit readiness.
Regional Coordination and Resource Assignment
Coordinate task assignment across global regions (APAC UK US/Costa Rica) to balance workload and optimize team capacity.
Serve as the central point of coordination for regional task management prioritization and communication.
Collaborate with team leads to monitor resource utilization and forecast capacity requirements.
Customer and Stakeholder Engagement
Schedule and lead technical coordination calls with Digital Science customers ensuring clear communication of deliverables and timelines.
Partner with Customer Success Implementation and Technical Operations teams to manage customer needs through the service lifecycle.
Facilitate cross-functional collaboration to ensure efficient resolution of customer issues and escalations.
Tool and System Administration
Oversee Jira and Confluence project spaces to support Technical Operations activities.
Configure workflows dashboards and reporting to enhance visibility and process transparency.
Collaborate with IT and DevOps on AWS-based systems and related cloud service environments ensuring compliance and optimization.
Identify opportunities for automation standardization and tool improvement.
Required Qualifications
Bachelors degree in Computer Science Engineering Information Systems or related field.
35 years of experience in project or service delivery management within a technical SaaS or cloud-based environment.
Proficiency in Jira and Confluence (administration experience strongly preferred).
Demonstrated experience with AWS and cloud service infrastructure.
Strong understanding of IT service management and QMS-aligned processes.
Excellent organizational analytical and communication skills.
Proven ability to manage cross-regional collaboration across multiple time zones.
Preferred Qualifications
PMP Agile or Scrum Master certification.
Experience with ServiceNow or equivalent service management platforms.
Background in laboratory informatics scientific software or regulated environments.
Required Experience:
IC
Key Skills
- Project Management Methodology
- Digital Marketing
- Content Management Systems
- Trello
- Basecamp
- Smartsheet
- Drupal
- Jira
- Project Management
- Project Management Software
- Microsoft Project
- Wordpress
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
